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Galaxy S7 crackling speaker audio Sound problem: metal distortion.

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SAMSUNG GALAXY S7 SM-G930FZSAXEF

Numéro série: R58J653WB2T

Date de fabrication 23 juin 2017

Version Android 8 SDK26 Oreo /Mon Aug 6 KST 2018

 

 Hello,

Big problem of distortion of sound in the speaker of my Samsung Galaxy S7 while listening to music on the music player?

After a few minutes of its metallic distortion the sound returns to normal. This problem appears systematically after the phone is switched on in the morning; indeed I turn off every night this one.

For info I tried everything the following possibilities to solve this problem namely:

-suppression of my memory card

-wipe cache partition

-wipe data factory reset

-last software update

-cleaning with rag from the speaker grille

- try different MP3 music albums.

 

Nothing always changes the same problem of metal distortion!

What procedure to take to solve this annoying problem please?

 See my video of my S7 GALAXY problem: https://youtu.be/lU5QI5kViJU

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Galaxy S7 crackling speaker audio Sound problem: metal distortion.

JUMP TO SOLUTION

This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  Thanks! 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Galaxy S7 crackling speaker audio Sound problem: metal distortion.

JUMP TO SOLUTION

This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  Thanks! 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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