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Asteroid

Galaxy S7 is opening app info overnight

I recently got a Verizon S7 in pretty good shape other than a small crack in the corner of the front glass and I've noticed that every morning I wake up and unlock the phone and without fail it'll be on the "App Info" screen for a completely random app. I clear the app switcher before I go to bed and I clear the cache every couple days yet despite this and the phone being passcode / fingerprint protected it's still doing things when I'm not touching it. (the phone is running Android 8.0 with the last S7 security patch)

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Samsung Moderator
Samsung Moderator

Re: Galaxy S7 is opening app info overnight

The phone may be using the crack as a touch input. On a display with no crack, the screen is searching for variances so that it can accurately reflect your input. With a crack, it's doing the same thing except now it's constantly getting a signal from a part of the screen.

 

I would try using the device in Safe Mode, if the symptom goes away, it is likely an app causing this. If it does not go away in Safe Mode, you can try a factory reset but the issue is likely hardware.

 

To enter Safe Mode:

  1. Turn the device off.
  2. Press and hold the Power key past the Samsung Galaxy S7 edge screen.
  3. When "SAMSUNG" appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.
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Asteroid

Re: Galaxy S7 is opening app info overnight

There's only one crack over the display itself but it seems weird that it would be accepting touch with the screen off and locked. Plus it never has weird touch input glitches when I'm using it and it always opens app info, never anything else

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Samsung Moderator
Samsung Moderator

Re: Galaxy S7 is opening app info overnight

Does the issue occur in Safe Mode?

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Asteroid

Re: Galaxy S7 is opening app info overnight

I'm not sure yet. I'll put it in safe mode before I go to bed tonight since it only does this overnight


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Samsung Moderator
Samsung Moderator

Re: Galaxy S7 is opening app info overnight

Please keep us posted.

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