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DelS7
Asteroid

Re: Galaxy S7 keeps restarting

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Thanks Sun. Will try it too and see if it works

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Neutron Star

Re: Galaxy S7 keeps restarting

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S7 on T-mobile. iHeart radio app installed from galaxy App store. Set it up and play music on and off . So far the phone hasn't restarted yet. 



Superman on Galaxy S7 SM-G930T, T-Mobile, Baseband:G930TUVY3APIA
To OP: click "✓ Accept as Solution" when you find an answer that works for you.

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userLzTPoOvGjD
Constellation

Re: Galaxy S7 keeps restarting

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My husband bought my S 7 edge  in August and already it was returned, they repaired it (the screen shut off and didn't come back on). Then I got it back in October because I don't live in the USA and so we bought the factory unlocked, international version from a retailer. By November it starts restarting and I just left it. Then in December I took it back to the US and the phone work the entire two weeks I was there, no restarting. Now am back in Jamaica and it has started to act up again. I have watched it trying to restart but still wouldn't fully boot up until it went off because the battery died. That phone was for my birthday and I haven't had the  change of using it for a full month. I  am finish with Samsung. It's a good thing I didn't give away the S 6 I have, which have also given me grief in the past.

Samsung should do better, now I am in Jamaica and don't know how to have the phone fix and its still on warranty. And then when warranty is off, I will be stucked with  defective phone, that I have to pay to get fixed, not good. We shouldn't be having so many issues with a phone that cost so much.  

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userrBgvwUeZYP
Asteroid

Re: Galaxy S7 keeps restarting

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I have a one week old Galaxy S8 that keeps randomly restarting.  It does it several times each day.  It's not a complete restart - like it normal soft reset.  The phone freezes, "SAMSUNG" appears on the screen, followed by the ATT globe - like a normal soft reset, but it doesn't play the ATT music with the spash screen.  It's like a short soft-reset.

 

After it restarts, a note appears: "auto update time and date".  This seemed like the auto update function was the culprit, so I disabled the auto update feature but it's still doing it.

 

My wife's S8 - which was purchased the same day at the same AT&T corporate store does NOT have this issue.  

 

Samsung is saying no one has reported this issue, but it's all over the internet as a startup problem with the S8.

 

I just received an OTA update, but it didn't fix this problem.  It did it before and after the OTA update.

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useris9WUi887v
Constellation

Re: Galaxy S7 keeps restarting

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PLEASE!!! .. MY SAMSUNG GALAXY S7 KEEP RESTARTING BY ITSELF .. PLEASE FIND ME SOLUTION
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userdq3mxKXpdt
Constellation

Re: Galaxy S7 keeps restarting

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I'm having the same problem since the update! 

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DelS7
Asteroid

Re: Galaxy S7 keeps restarting

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Did what you said Sun and so far it's not restarting. Thanks.
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zeke118
Asteroid

Re: Galaxy S7 keeps restarting

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Dear Sun1079, I am not sure why you think that your suggestion is the solution to the Galaxy S7 restarting problem, but I assure you it most definitely has not fixed my problem with it. So I think your statement of this issues solution being solved was quite premature in being accurate.
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cl01912
Asteroid

Re: Galaxy S7 keeps restarting

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YES! I have tried clearing the cash and uninstalling and re installing the app. Nothing seems to work. Has anyone found a solution? 

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Lopaka
Constellation

Re: Galaxy S7 keeps restarting

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I have iheart radio on my S6, I had it on my Samsung Smart TV, my Tab A, and I think my Tab E and I haven't experienced that. I hope that helps. Have a great day and good luck! 🌷
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