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Asteroid

Galaxy S7 keeps restarting

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It keeps restarting when I'm using iheart radio. Anyone having the same problem? 

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Asteroid

Re: Galaxy S7 keeps restarting

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I looked it up on Google play and someone there said to uninstall it from them and download it through Samsung, because they don't know why it is going that. I haven't had a problem since I downloaded it through Samsung so give it a try 

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33 REPLIES 33
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Constellation

Re: Galaxy S7 keeps restarting

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Mine is to.  Same thing.  I heart radio. Except mine is the Galaxy s6

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Constellation

Re: Galaxy S7 keeps restarting

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YES, Constantly.  I've even exchanged the phone thinking it was a problem with the phone, but to no avail.  It must be a problem that Samsung is not addressing.  I LOVE Samnsung and the phone, have been loyal to them since the original Galaxy.  I hope they come up with a solution.

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Asteroid

Re: Galaxy S7 keeps restarting

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Rep from T-Mobile said hopefully an update from Samsung or from iheart will solve the problem. 

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Astronaut

Re: Galaxy S7 keeps restarting

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Mine does it all the time!  But about 10 minutes ago it reset, and none of my buttons are working. The voice assistant is blabbering and i am ready to smash it with a hammer.

Released to early!  So many bugs.

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Astronaut

Re: Galaxy S7 keeps restarting

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ha ha i think its time we switch to iphones, samsung is a bull crap
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Constellation

Re: Galaxy S7 keeps restarting

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Well, i found a temporary fix, but not ideal at all.  I went into the settings for iheart app and clicked to "keep my screen active"  As long as the app is up and phone doesn't sleep, i have been good.  But at least i can listen. 

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Asteroid

Re: Galaxy S7 keeps restarting

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Yup, that's what I did too and just lower the brightness. I mostly listen to K-Love so I just downloaded the app. Works really well.

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Asteroid

Re: Galaxy S7 keeps restarting

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I looked it up on Google play and someone there said to uninstall it from them and download it through Samsung, because they don't know why it is going that. I haven't had a problem since I downloaded it through Samsung so give it a try 

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Neutron Star

Re: Galaxy S7 keeps restarting

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I installed iheart radio app from Galaxy Store. Will report back after 2 days. 



Superman on Galaxy S7 SM-G930T, T-Mobile, Baseband:G930TUVY3APIA
To OP: click "✓ Accept as Solution" when you find an answer that works for you.

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