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Asteroid

Galaxy s7 edge charging screen

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This started two days ago. Whenever I turn my phone on when it's charging, it shows a screen that I've never seen before. How do I get rid of this? It's really bothering me. I have a Galaxy S7 Edge.Screenshot_20190423-204431_Z Camera.jpg

 

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Community Manager
Community Manager

Re: Galaxy s7 edge charging screen

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Honestly you may need to go through your most recent apps and delete or disable them until you find the one that is causing this screen.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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11 REPLIES 11
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Samsung Moderator
Samsung Moderator

Re: Galaxy s7 edge charging screen

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Does this screen display when the device is in safe mode?

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Asteroid

Re: Galaxy s7 edge charging screen

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That screen does not appear in safe mode.

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Community Manager
Community Manager

Re: Galaxy s7 edge charging screen

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If it doesn't appear in safe mode it is likely a third party application that has been installed on the device.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Galaxy s7 edge charging screen

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Okay. What should I do, then?

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Astronaut

Re: Galaxy s7 edge charging screen

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Because of update. Always on display mode maybe on. You can turn it off by going in settings. By searching it.

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Asteroid

Re: Galaxy s7 edge charging screen

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That didn't help. Thank you for trying, though.

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Community Manager
Community Manager

Re: Galaxy s7 edge charging screen

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If it's a third party app you'll need to find out which one it is. If you are using a launcher I would check there first. Can you hit the three dots in the top right-hand corner to see if it will take you to the settings of the app or anything?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Galaxy s7 edge charging screen

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It takes me to the Game Launcher app settings, not each individual game settings.

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Community Manager
Community Manager

Re: Galaxy s7 edge charging screen

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Honestly you may need to go through your most recent apps and delete or disable them until you find the one that is causing this screen.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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