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Bubblez199611
Asteroid

Gallery

My gallery keeps crashing even after restarts and factory resets. What do I do?

8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: Gallery

Hey there!
 

Have you tried clearing the cache of your Gallery application?

You can complete that troubleshooting using this pathway.
 

Settings>Applications>Gallery>Storage>Clear cache and restart your device.

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Bubblez199611
Asteroid

Gonna try now and let you know. Thanks for the advice

Gonna try now and let you know. Thanks for the advice

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Bubblez199611
Asteroid

It's still crashing

It's still crashing

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Samsung Moderator
Samsung Moderator

Re: It's still crashing

Have you updated your device recently?

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Bubblez199611
Asteroid

Yes my device is up to date

Yes my device is up to date

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Samsung Moderator
Samsung Moderator

Re: Yes my device is up to date

Do you have a microSD card inserted in the phone? Does this issue occur if you take it out?

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Bubblez199611
Asteroid

I do have an sd card but I haven't tried to take it out.

I do have an sd card but I haven't tried to take it out.

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Samsung Moderator
Samsung Moderator

Re: I do have an sd card but I haven't tried to take it out.

Please remove it and then try again.

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