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Original topic:

Google Play Store Issues After Pie Update

(Topic created: 03-03-2019 08:17 PM)
MemeJae
Cosmic Ray
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Galaxy S Phones

Hello. I couldn't find this topic elsewhere on here unless I just missed it..but here's my issue and questions. My Google Play Store was fine on my S9 Plus before the pie software update. No problems with downloading, updating or other things. Anyway, since the Pie update, I have SO many problems downloading and updating any and all apps. I constantly get error codes, 924, etc. Lately, I don't even get a error code, the downloading or updating app just says pending and eventually I have to cancel it because it goes nowhere. Everyday I have to end up going into Applications,  force stopping Google Play Store and Google Play Services and clearing caches and data for 1 or both, restarting phone and play store and then I'm able to download and update once again. Sometimes it will continue to work for the rest of the day, but usually, I have to do that at least 3 times a day everyday if o need to update or download. Are others having these issues and is there a PERMANENT solution or fix, so I won't have to continue to do this regime on a daily basis?? Please help people! Thanks. 

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sonic65101
Halo
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Galaxy S Phones

Have you tried manually verifying that Google Play Store is up-to-date? In Google Play Store, tap on the menu icon, select Settings, then tap on the Version number.

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Autobot_69
Constellation
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Galaxy S Phones

I had the same exact problem with my S9+ after the update. The only thing that fixed it was I had to factory reset the phone! Pain in the butt but problem solved.

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MemeJae
Cosmic Ray
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Galaxy S Phones

Thanks for all the responses, I'm glad everyone is sharing their options for fixing this. Man, I really hope I don't have to factory reset it because that's super annoying. I'd like to know of the issue ever came up again since your factory reset.? I've cleared the cache, cleared the data, cache partition, everything. The 1 thing that works is when I force stop, clear data of the Google Play Store. It does work, but later I have to do it all over again once it stops updating and downloading. I have not tried the logging out of my Google account option yet. I think its ridiculous that Samsung has not done anything about this or tried to help. Thank goodness everyone else is being so helpful. Next time it happens, I'll try logging out of my Google account and see what that does. Thanks everyone.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

@MemeJae These steps have helped someone else, give these steps try: going to the google play store and under settings verify the play store software is up to date. 


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MemeJae
Cosmic Ray
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Galaxy S Phones

I don't think some people understand what I mean when I say that I've tried everything. I definitely know how to check and see if the Google Play store is up to date. I do that just about every single day to see if that's the issue. Again, the only thing that helps is clearing the data and cache of the play store but, I have to continually do it though. Which is annoying to no end, I shouldn't have to deal with this issue every day and no one else should either. I see some people keep saying to sign out of my Google account and see if that works. Can anyone elaborate more on this please? I have like a main Google account, but I have like 4 different Google accounts on my phone, so do I log out of those or only my account with the Google play store that's giving me issues? I don't know if any of this is helping the other people with this same annoying issue on their S9 plus, but hopefully it will help someone else solve their play store issues. Again, can someone give me more info on signing out of my Google account, thanks! And after doing this, has this issue stopped completely for other people? Thanks.

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userQTF8AID3Y8
Constellation
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Galaxy S Phones

I am having the same issues, no solutions I have been able to find yet. I am clearing cache on gmail amd playstore and restarting the phone at least 2x a day to make sure I get my emails.  Absolutely annoying and unacceptable. 

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userQTF8AID3Y8
Constellation
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Galaxy S Phones

I even did the dreaded factory reset and the same thing is still happening.  



 

SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Have you tried wiping the cache partition on your device?


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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Have you tested the phone in Safe Mode? https://www.samsung.com/us/support/answer/ANS00062983/



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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

We just want to see if it will work while in Safe mode. If this works, we will know there is an app causing the problem. If it does not work, then we will have to look at other options.



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