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Google maps : GPS signal lost when phone locked galaxy s10 plus

(Topic created: 03-29-2019 11:23 PM)
userFlAwsEP1si
Asteroid
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Galaxy S Phones

Hi Team,

 

During maps navigation,  each time I lock the phone ,Google maps states that GPS signal is lost and my navigation stops. Navigation works fine as long as the phone is unlocked. Power mode = high perfomance / optimized with adaptive power saving off.

 

Reinstalling maps  and phone factory reset did not resolve the issue .

 

Model : SMG975F

 

 

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Solution
izephyr
Halo
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Galaxy S Phones

@userFlAwsEP1si  Open Settings. Search "Optimize battery usage". Check if Maps is in the Apps Not Optimized List. @ResQ176 check the same (or any app) if Spotify is in the list. Also, check if the app is not in the list of always sleeping apps in device care > battery.

 

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ResQ176
Cosmic Ray
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Galaxy S Phones

Having same problem.

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userFlAwsEP1si
Asteroid
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Galaxy S Phones

Im noticing the same thing with spotify as well . Songs stop playing in the background a while after the phone is locked, then resume once the power button is pressed.

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Solution
izephyr
Halo
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Galaxy S Phones

@userFlAwsEP1si  Open Settings. Search "Optimize battery usage". Check if Maps is in the Apps Not Optimized List. @ResQ176 check the same (or any app) if Spotify is in the list. Also, check if the app is not in the list of always sleeping apps in device care > battery.

 

If a response solves your query, please make sure to hit "Accept as Solution" and drop some love. Enjoy!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you and drop some

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userFlAwsEP1si
Asteroid
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Galaxy S Phones

@izephyr  Thanks for the quick response.  Maps was enabled In the setting.  I have disabled it now and will test it for a while . Will reply if this works , in a couple  of days.

userFlAwsEP1si
Asteroid
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Galaxy S Phones

Brilliant! It worked for both spotify and maps!.. 

 

@izephyr  You're a life saver dude ! Thanks a lot!

 

 

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izephyr
Halo
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Galaxy S Phones

@userFlAwsEP1si I am so glad that my suggestions worked for you. Cheers!


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userpYZyltoLB8
Constellation
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Galaxy S Phones

Hi izephyr,

 

Checked and ensured Maps is not in the Apps Not Optimized List and not in the always sleeping apps.  Still gps signal gets lost when I lock the phone.  When I press the power (right side) button, the navigation does not update as if there was no satellite connection.

Thanks,

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

@userpYZyltoLB8 What are your Power settings and Location settin set to? 



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userpYZyltoLB8
Constellation
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Galaxy S Phones

Power mode: optimized, location settings on for everything except location sharing.

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