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Original topic:

Group messages won't download while on a call

(Topic created on: 3/23/20 12:54 PM)
user3s0PCaQTd5
Constellation
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Galaxy S Phones

When I'm on a phone call, any group message I receive fails to download. Is there a way to fix this? I have a Galaxy S10e. My carrier is Sprint. 

 

Thanks

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1 Solution


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Solution
APang
Product Expert
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Galaxy S Phones

Check Settings > Connections > Mobile Networks or More Connection Settings > Check to see if VoLTE is ON.

 

This setting allows your device to be on a call and receive mms messages or access the internet at the same time.

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LongHiker
Samsung Care Ambassador
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Galaxy S Phones

Group messages are actually MMS messages. This uses data. Sprint's default network does not allow you to use voice and data at the same time. Apparently the Sprint's Calling PLUS! allows you to do this if your device is compatible.

 

The other option is to enable Wifi calling. 

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Solution
APang
Product Expert
Options
Galaxy S Phones

Check Settings > Connections > Mobile Networks or More Connection Settings > Check to see if VoLTE is ON.

 

This setting allows your device to be on a call and receive mms messages or access the internet at the same time.

View solution in context

user3s0PCaQTd5
Constellation
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Galaxy S Phones

Thanks so much! This worked Smiley Very Happy

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