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Original topic:

HELP! I cant unlock my phone!

(Topic created: 04-22-2020 11:02 AM)
arae88
Constellation
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Galaxy S Phones

I cant remember my s8 lock screen pin and i have already tried findmymobile to unlock and remove the pin/passwords and all that. But it does not work because apparently I did not have remote unlock activated. Is there any way else I can unlock my phone or remove the pin/passwords WITHOUT having to factory reset my phone. I have a lot of information in there that I need which is why I'm trying to unlock it now. I have tried even restarting my phone and cant do that either because it wants me to enter my pin just to restart/turn off the darn phone Im stuck HELP!!! 
OH and I have tried google also but it doesnt have the option to help me either .
Again im trying to remove the lock screen pin so that I can use my phone I do NOT want to have to reset it and delete everything I need!
Thanks in advance for anyone who can try to help me out 🙂

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Hello,

 

Unfortunately, If findmymobile.com didn't help any, the only other option to unlock your device is to do a factory reset.

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Jayhon
Product Expert
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Galaxy S Phones

Jojo's right. Unless you somehow remember the correct pin. 

 

Best of luck,

Jayhon

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BlackOnyx6
Product Expert
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Galaxy S Phones

Hello @arae88 ,

 

Youve basically done everything possible and its not working. The only other option as the moderator stated is to do a factory reset. Hopefully you had your information backed up through your Samsung and Google account. 

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