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userLo4yhinwgk
Constellation

Home & recent apps buttons failing, and screen lock password problems - Samsung S6

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All of a sudden (i.e., no new apps, software/systems upgrade that I know of, setting changes, ect. ... though I was in the middle of hot-spotting to my laptop) ... my home button and recent apps button stopped working. Recent apps soft-key lights up, but does nothing (short tap or long) ... and home button is dead too.

Also finger print to get past lock screen works for a while (so that part of the home button works), but then phone starts asking for password to unlock, and then once unlocked, immediately asks me to reset back up password. (It also stops me in the middle of an open app to ask for a reset backup password.) So, this seems to be related to security/unlock settings ... whether I set it to fingerprint or swipe pattern, after a few mins/hours (variably) of the phone starts asking for password to unlock and then reset password once open.

I've tried:
- reboot (full power off)
- clear cache partition (done that just once)
- disabled Android Device Manager
- disabled fingerprint to unlock

Don't think it's a hardware problem, because after reboot (restart or full power off), the home and recent apps button works for a while (10 mins, 30 mins, even over night once - so 12 hours or so) ... but, then, suddenly, they will stop working and the phone behaves as described above.

 

AND - just notice - keep getting bubble message "Device Admin: password expired" ... constantly!

 

 

Any ideas

1 SOLUTION

Accepted Solutions
userLo4yhinwgk
Constellation

Re: Home & recent apps buttons failing, and screen lock password problems - Samsung S6

JUMP TO SOLUTION

Thanks for the reply -- after mucn trouble-shooting (and frustration), I disabled an app called UEM Client (related to BBM I think). Problem instantly stopped and everything else stil works fine (including BBM).

 

Not sure how/why/when (or if) I actually changed any settings in the first place ... but, that's that.  Problem solved. 

 

Thanks again.

 

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3 REPLIES 3
Honored Contributor

Re: Home & recent apps buttons failing, and screen lock password problems - Samsung S6

JUMP TO SOLUTION

That's really strange. When you using your hotspot to your laptop, did you change any settings, or open anything specifically when enabling this? I'm just trying to backtrack at this point to see if there was anything different you may have done. Is there any way you think you could get me a picture of the bubble message you're getting.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. If a post stand out to you, perhaps you could give that post a star to show other community members they were able to assist or was relevant to you.

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userLo4yhinwgk
Constellation

Re: Home & recent apps buttons failing, and screen lock password problems - Samsung S6

JUMP TO SOLUTION

Thanks for the reply -- after mucn trouble-shooting (and frustration), I disabled an app called UEM Client (related to BBM I think). Problem instantly stopped and everything else stil works fine (including BBM).

 

Not sure how/why/when (or if) I actually changed any settings in the first place ... but, that's that.  Problem solved. 

 

Thanks again.

 

Reply
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usercJjic7wtPw
Astronaut

Re: Home & recent apps buttons failing, and screen lock password problems - Samsung S6

JUMP TO SOLUTION

My galaxy S6 is on borrowed time thanks to the frustration it is causing me  with the sudden appearance of  the haphazard & inconsistent unlock screen swipe  function requirement  has increased to 3 but I can  often swipe the screen 5 or 6 times without response which is so frustrating as it can happen just when I get an incoming call which has to go  unanswered as I'm  unable to unlock the phone

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