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How can I stop pictures and videos from being deleted and map locations being changed? Galaxy S9

(Topic created: 01-31-2022 11:26 AM)
confused87
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Galaxy S Phones

I have a galaxy S9 that was previously used by my husband.  But I think that the phone has been hacked.  I've had pictures that have been deleted and videos. And even on my maps locations have been changed.  I've already done a complete factory reset, but these things are still happening.  Is there anything else that I can do to stop it??

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ArtDesk
Supernova
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Galaxy S Phones
Remove your sim card. Power off while holding volume up or down key and reboting to bios. Use your vol up or down to navigate. Do your factory reset from there. Before putting in your sim card get a VPN and set to always on and block all internet without a VPN. First, change your SSID name and password on your router. If you have an ethernet adapter use it to go to the galaxy store for your VPN. After you secure it, reinstall your sim card.

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ArtDesk
Supernova
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Galaxy S Phones
Remove your sim card. Power off while holding volume up or down key and reboting to bios. Use your vol up or down to navigate. Do your factory reset from there. Before putting in your sim card get a VPN and set to always on and block all internet without a VPN. First, change your SSID name and password on your router. If you have an ethernet adapter use it to go to the galaxy store for your VPN. After you secure it, reinstall your sim card.
confused87
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Galaxy S Phones
THANK YOU very much 😊.
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confused87
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And I have changed my password on my SSID, but I never thought to change the name. Thank you again so much!!
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