the very same thing happened to my son. he followed ALL their instructions to download his pictures. Samsung Cloud SAYING it would store them, then, he could erase all and have access at any time. NOT TRUE! If you erase, then you don't have proof it was yours to begin with. G+ is a lot more reliable & dependable! My son did everything they instructed, then pressed erase all from his phone. SECONDS LATER, he tried to access it! It was GONE! NO PASSWORD, NO PICTURES, NOTHING! He tried for a total of 7days to restore his pictures, which IF you own an android, they have WAYS/APPS to restore. Howevrr, you have to do this with a computer & within 24 hours! I found out this information the too late. Doing research & constant reading. If it seems to good to be true, it must be! My son's pictures, & YOURS are probably in China somewhere. or, in a small magazine. Ugh! makes my stomach turn thinking about it! STAY AWAY FROM CLOUD!!