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userxcCjrlKrPY
Asteroid

How do I completely delete all files from my Samsung Galaxy S Blaze?

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I want to sell it so I did a factory reset but there are still pictures in the internal memory. Do I need to manually delete them using the My Files app?

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Supernova

Re: How do I completely delete all files from my Samsung Galaxy S Blaze?

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If you did a factory reset they shouldn't be on there still. Did you end up signing into any accounts or do you have an SD card? I mean, you should be able to delete them via My Files, but it sounds like they got re-synced somehow. A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card. Here are two ways to fully reset the device:

 

Master reset through the settings:

  1. Back up all necessary data that is on the internal memory. (optional)
  2. From any Home screen, tap the Menu key.
  3. Tap Settings.
  4. Tap Back up and reset.
  5. Tap to clear the Backup my data and Automatic restore check boxes, if desired.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. Tap Delete all.

Master reset with hardware keys:

  1. Back up all data on the internal memory. (optional)
  2. Turn off the device.
  3. Press and hold both Volume UpVolume Down and Power keys at the same time.
  4. Release only the Power key when the Samsung logo flashes.
  5. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  6. Press the Volume Down key to highlight Wipe data/factory reset.
  7. Press the Power key to select.
  8. Press the Volume Down key to highlight Yes - Delete all user data.
  9. Press the Power key to select.
  10. Press the Power key to reboot.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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6 REPLIES 6
Red Giant

Re: How do I completely delete all files from my Samsung Galaxy S Blaze?

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Hey there @userxcCjrlKrPY

 

How did you do the reset?


Acrillix - Samsung Community Valued Contributor Elite Member
Be sure to click "✓ Accept as Solution" when you find an answer that works for you and "This Helped Me" if it's helpful.
My Blog - Guru of the Galaxies: http://guruofthegalaxies.com/
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Supernova

Re: How do I completely delete all files from my Samsung Galaxy S Blaze?

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My bad! Didn't see you already commented @Acrillix. Keep on keepin' on. Smiley Happy


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Red Giant

Re: How do I completely delete all files from my Samsung Galaxy S Blaze?

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@SamsungMel Enjoy your weekend! Smiley Happy


Acrillix - Samsung Community Valued Contributor Elite Member
Be sure to click "✓ Accept as Solution" when you find an answer that works for you and "This Helped Me" if it's helpful.
My Blog - Guru of the Galaxies: http://guruofthegalaxies.com/
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Supernova

Re: How do I completely delete all files from my Samsung Galaxy S Blaze?

JUMP TO SOLUTION

If you did a factory reset they shouldn't be on there still. Did you end up signing into any accounts or do you have an SD card? I mean, you should be able to delete them via My Files, but it sounds like they got re-synced somehow. A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card. Here are two ways to fully reset the device:

 

Master reset through the settings:

  1. Back up all necessary data that is on the internal memory. (optional)
  2. From any Home screen, tap the Menu key.
  3. Tap Settings.
  4. Tap Back up and reset.
  5. Tap to clear the Backup my data and Automatic restore check boxes, if desired.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. Tap Delete all.

Master reset with hardware keys:

  1. Back up all data on the internal memory. (optional)
  2. Turn off the device.
  3. Press and hold both Volume UpVolume Down and Power keys at the same time.
  4. Release only the Power key when the Samsung logo flashes.
  5. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  6. Press the Volume Down key to highlight Wipe data/factory reset.
  7. Press the Power key to select.
  8. Press the Volume Down key to highlight Yes - Delete all user data.
  9. Press the Power key to select.
  10. Press the Power key to reboot.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userxcCjrlKrPY
Asteroid

Re: How do I completely delete all files from my Samsung Galaxy S Blaze?

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Thank you for your help. I used method #1 and there were still photos in the DCIM/camera folder. Maybe I'm overlooking something. I performed method #2 and at one point had the android robot with an exclamation point inside a triangle. (Do I sound like I don't know what I'm doing? In fact I don't.) But somehow all files including those in the DCIM/camera folder were deleted. Thanks again for the replies.
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Red Giant

Re: How do I completely delete all files from my Samsung Galaxy S Blaze?

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@SamsungMel I think what happened is he setup the phone again to check and Samsung Account got signed into and restored the photos. 

 

@userxcCjrlKrPY After you reset it don't setup the phone again. Charge it to 50% and shut it off until you sell it. Do the second method that Mel gave you.


Acrillix - Samsung Community Valued Contributor Elite Member
Be sure to click "✓ Accept as Solution" when you find an answer that works for you and "This Helped Me" if it's helpful.
My Blog - Guru of the Galaxies: http://guruofthegalaxies.com/
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