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Asteroid

How do I deal with a pop-up Caller ID after the call?

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Guys I have a problem. 

 

As soon as I finish talking to someone who called me (received call) and drop the call, a blue window shows on my screen (covering the whole screen) which says Caller ID on top and kinda gives information about a call I received. I tried to access tabs and see if theres some app opened, but there are no open apps. Just a pop-up after every call showing some information about the call.

 

Has anyone else come across this problem? How do I fix it? 

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Supernova

Re: How do I deal with a pop-up Caller ID after the call?

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This may be a third party application interfering with your device's behavior. You may want to follow these steps to look into this.

  1. Go to the Device Settings
  2. Tap "Apps"
  3. On the top right, tap the gear icon
  4. Under Advanced, chose "Draw over other apps"
  5. Tap "Special Access"
  6. Tap "Draw over other apps"

Let me know what you find!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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Supernova

Re: How do I deal with a pop-up Caller ID after the call?

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This may be a third party application interfering with your device's behavior. You may want to follow these steps to look into this.

  1. Go to the Device Settings
  2. Tap "Apps"
  3. On the top right, tap the gear icon
  4. Under Advanced, chose "Draw over other apps"
  5. Tap "Special Access"
  6. Tap "Draw over other apps"

Let me know what you find!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


View solution in original post

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Asteroid

Re: How do I deal with a pop-up Caller ID after the call?

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Do I need to turn off some apps (prevent them from showing on top)? 

 

I did turn off some of them yesterday, but that pop-up still shows up...

 

I'll try turning off the rest of them obe by one and let you know if that helps.  

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Supernova

Re: How do I deal with a pop-up Caller ID after the call?

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Hey, @Nina1320, are you still encountering this behavior?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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Asteroid

Re: How do I deal with a pop-up Caller ID after the call?

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I tried turning off some apps in 'draw over other apps' one by one. Each time I turned off an app, I tried calling myself using my mom's phone. When I turned off a certain app, the pop-up stopped. So I guess the issue is solved now. Thank you very much.
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Constellation

Re: How do I deal with a pop-up Caller ID after the call?

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Hi @SamsungTrevor,

 

I am from India and using a S7. I am still facing this issue. Please help.

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Constellation

Re: How do I deal with a pop-up Caller ID after the call?

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I removed some unused apps and I doubt it is VivaVideo the video editing app which got this into my phone. Others facing the same issue, let me know if this works.

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Asteroid

Re: How do I deal with a pop-up Caller ID after the call?

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For me it was aldo VivaVideo. I reinstalled it from other website and issue stopped. I guess the other website had a virus or something. 

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Astronaut

Re: How do I deal with a pop-up Caller ID after the call?

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Big help! It works for me just deleted viva video app! Thanks 

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Constellation

Re: How do I deal with a pop-up Caller ID after the call?

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I tried all the above... Only one solution worked... If you have tbe 'Vault' app.... Go to settings.... Device care.. Battery ....search for the Vault app.... And put app to sleep after use.. 

 

This resolved my issue

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