Any ideas on how I can transfer all my data from my old phone that has a broken screen that does not display. Still powers on and all ports work.
The Xfinity store I visited to get a new phone could not help me and they sent me to best buy to ask and they also could not help me. Help! I really need the info on my old phone. Thank you.
You can try to use the smart switch app samsung has your going to have to play with where you press the screen on your old phone to get the app working I would try it if nothing else works
If you have a computer I recommend plugging your old phone into it with your USB charger. Then you can backup your phone using the computer. Then with a new phone just plug it into the computer the same way and download all of the stuff onto that new phone. If you need more help with it you can look up a youtube tutorial on your computer by typing in "how to back up my phone via computer".