Original topic:

How does the trade in program work and what is the acceptable level of damage do they approve?

(Topic created: 07-24-2021 05:52 AM)
userUV5wQ2KHeR
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Hello, I would like to trade up one of my old phones but don't know how I would grade and don't know what the acceptable level of damage is. I really don't want to trade in my phone and based on a scratch or scrape they charge me the fee and I lose my perfectly working phone. I have attached 2 photos. A s7 with a hairline crack in the back and a note 9 with a scrape at the bottom. Can someone tell me if either of the phones would pass as acceptable damage and I could trade in for max eligible value? Thank217839364_344511090657550_2887992153241644777_n.jpg219349141_273890454538011_5049691782417981973_n.jpg
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LongHiker
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@userUV5wQ2KHeR not sure what you are planning on purchasing but I haven't seen the S7 on any list as a possible device. 

Not sure about the damage to the Note 9. You may want to sell it outright instead of trading it in. 

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userUV5wQ2KHeR
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S7 is on the list of eligible devices for a trade up offer for s21 with bonus $450 trade vakue towards new phone. So is note 9. Thats why im trying to trade up and why Id rather trade than sell.

 

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userUV5wQ2KHeR
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Will it be rejected or does it look like acceptable level of damage?

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LongHiker
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@userUV5wQ2KHeR 

"Will it be rejected or does it look like acceptable level of damage?"

I have no idea. 

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userUV5wQ2KHeR
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Ok thanks I guess..

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TheGalaxy
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userUV5wQ2KHeR
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Thanks but still not very clear. 

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TheGalaxy
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The screen must turn on
It's OK if the back is cracked
Also, the week not script the s7
8 series above
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userQCEeyWVtlQ
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I didn't have a terrific experience the trade in program so I would be prepared to receive less than you suspect. They will still give you credit but unless it's near perfect condition with very light scratches, it's difficult to get the full trade in. It really works best if your phone is less than 2 years old and has been in an excellent case the whole time. Just my experience, yours may very.