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Original topic:

How to fix screen burn ?

(Topic created on: 5/13/18 11:11 AM)
userHg72DhtcZr
Asteroid
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Galaxy S Phones

Please help me on how to fix screen burn on my S8 

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VerbumVeritum
Samsung Care Ambassador
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Galaxy S Phones

@userHg72DhtcZr there are apps that claim to work, but truthfully, there really isn't any way to "fix" burn in besides replacing the screen.

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VerbumVeritum
Samsung Care Ambassador
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Galaxy S Phones

@userHg72DhtcZr there are apps that claim to work, but truthfully, there really isn't any way to "fix" burn in besides replacing the screen.

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SamsungCamp
Comet
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Galaxy S Phones

Good afternoon @userHg72DhtcZr

 

I am afraid @VerbumVeritum is correct, once it has actually happened the best way to correct it is to replace the screen. I would reach out to 1 800 726 7864, or to the agents at our Samsung+ application for information on how to schedule that repair. You can also check here to see if there is a walk in repair facility near you, or reach out to one of the moderators here in a private message.

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userHg72DhtcZr
Asteroid
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Galaxy S Phones

Yes u r right ... i tried every solution or app i came across online and it didnt fix the problem ... i had to replace the screen in the service center within the warranty and i didnt pay any money and it took them only 2 hours.

userdUA5j6uPRs
Constellation
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Galaxy S Phones

How? It says I am out of warranty and I cant get a free fix

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userHg72DhtcZr
Asteroid
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It should be within the warranty if it is a screen burn, i know a lot of people had the same issue and fix it within waranty.

Go to another service center or file a complaint and ask for the branch manager.

userJ93WQ4E1PH
Astronaut
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Galaxy S Phones

What do I need to replace 

The screen 

The digitizer 

Or both?

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SamsungAdam
Samsung Moderator
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@userJ93WQ4E1PH What type of device are you using?


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useroH6kT9Cj83
Constellation
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Galaxy S Phones
Hello . My s8 is burn. Please help my. I cant belive this phon how burn
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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

@useroH6kT9Cj83 Thank you for reaching out to us to address your concerns! We will need to gather some additional information for service which may be at an out of pocket cost.

Can you send me a private message with the below information here: http://bit.ly/2GH8URL

First and Last Name:
Property Address:
Email Address:
Phone Number:
Alternate phone Number:
(15) Digit IMEI Number
Model Number


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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