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How to remove existing Samsung account?

(Topic created: 11-06-2020 04:07 PM)
lilMommaCita
Astronaut
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Galaxy S Phones

OK so I bought my phone off someone and they are still signed into the samsung account...so how do I remove them completely so I can add myself and get the advantage of all the great things samsung has to offer?? Someone please help

 

 
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radeon
Astronaut
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Galaxy S Phones
To remove their Samsung account from your phone, try the following:
Open "Settings"
Tap "Accounts and Backup"
Tap Accounts, then scroll down and locate the Samsung account to be removed. Tap it.
Tap "Personal Info", then tap the three dots icon and choose Sign Out. If you don't have the Personal Info section, just choose the three dots menu where you already are. Keep in mind that this requires you to enter the password to the Samsung account to be removed.

If you don't have the password, it may be worth considering to factory format the device, which erases everything on it and sets it up like new. This would remove any data from the previous owner and let you fully set it up for yourself. (keep in mind to back up anything important on it, factory reset will erase everything)

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Solution
radeon
Astronaut
Options
Galaxy S Phones
To remove their Samsung account from your phone, try the following:
Open "Settings"
Tap "Accounts and Backup"
Tap Accounts, then scroll down and locate the Samsung account to be removed. Tap it.
Tap "Personal Info", then tap the three dots icon and choose Sign Out. If you don't have the Personal Info section, just choose the three dots menu where you already are. Keep in mind that this requires you to enter the password to the Samsung account to be removed.

If you don't have the password, it may be worth considering to factory format the device, which erases everything on it and sets it up like new. This would remove any data from the previous owner and let you fully set it up for yourself. (keep in mind to back up anything important on it, factory reset will erase everything)
Anonymous
Not applicable
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Galaxy S Phones

I want to deactivate this account but I cannot even get as far as the three dots because as soon as I access the account (before that even) it starts hassling me to set up two-step verification. Obviously I don't want to go all through that for an account I never use.  You'd think it would notice that there is zero activity in the account and never has been, and stop sending me goddamn notifications asking me to do the two-step verification.  The constant arrival of those notifications is the primary reason I want to remove the account.  Any way of getting past this problem? Thanks. 

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SamsungJustin
Community Manager
Community Manager
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Galaxy S Phones

@userc6DNkkwBN1 Please try reaching out to our Samsung Account team for assistance, 1-855-795-0509