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IMS service keeps stopping Galaxy S10

(Topic created: 10-01-2020 11:48 PM)
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usere6jrON6yD4
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Galaxy S Phones

All day my phone keeps popping up with IMS Service Keeps Stopping message. My phone has huge lag time (almost unusable) and battery drains quickly. 

I tried to find the App in settings but it is not there. I am in Australia 

I need to fix urgently

Any ideas?

*update...just installed outstanding updates and no change. Still getting pop up and lag. 

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userfS5CEgsfFF
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Galaxy S Phones

Issue Resolved for my Samsung Galaxy S8+ on Telstra Network

 

I experienced the same issues with the IMS keeps stopping error & tried the below trobleshooting methods.

 

I did a full factory reset, cleared all message app caches, cleared the phone cache, uninstalled any recently installed apps, installed all software updates, checked & updated Playstore for pending app updates, cleared all IMS service app cache & data where possible plus probably a number of other attempts to rectify & the issue still occured. The only way I found to alleviate the problem is to remove the sim card & the phone worked perfectly (minus any telecommunication availability).

 

Samsung Technical made contact & advised of the following fix that has worked for me so far:

 

Settings > apps > messages > messages settings > chat settings > rich communication settings > slide to "off"

 

If I slide the rich communication setting back to on, the IMS error reappears. 

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13 Replies
usern3z5DHEOYO
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Galaxy S Phones

I have the same. Very keen to have this resolved. Samsung, any ideas? 

uservQB0oJrqLD
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Galaxy S Phones

I have the same problem,  it started this morning. 

tommygunnz
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Galaxy S Phones
me also I thought it was my carrier. I get some messages 3 hours later
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userV3wwn06TMv
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Same message. However, I have an S8 and there has been no update from Samsung for the phone for a month. This started to happen today, morning, after updates for some apps overnight. There has been an update for Message. Also, updates for other apps, all of which I deleted the whole app. I have clearer the Message cache and all its data. Same. I have cleared browser history, still same. Not sure if relevant but the battery symbol in the top left of the screen no longer has a %, just a simple graphic of a partial full battery.

 

Some others are reporting the same on the S9. https://us.community.samsung.com/t5/Galaxy-S9/IMS-service-stopping-interrupting/td-p/1450127

 

The only way I found to stop the message is to turn it back into a phone. No wifi, no mobile data and the error message stops. Just a dumb phone now. Now I do not get any dumb messages. I do however have a slightly smart brick.

userbY34AkHVUF
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Galaxy S Phones

I have the same as well.....done everytihg advised..runs battery down..get red hot and very slow to do anything HELP

userWDeOMDD6SX
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Galaxy S Phones

I am having the same problem! Have tried clearing caches, rebooting, every suggestion I seen. nothing works!!

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usergvqKz6Acjq
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Galaxy S Phones

I have the same issue with the S20. Started today and I've tried eerything. Have you had any luck finding a fix?

 

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userTqMI6VfHTj
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Been having the same issues since yesterday morning with my S9+. I have the latest software installed and have tried troubleshooting suggestions with no improvement

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Tlahuicole
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Yep had same issue here on s20. Tried absolutely everything. Nothing works  been happening since Thursday and its really doing my head in

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