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Is One UI 2 still coming out to phones?

(Topic created on: 4/2/20 1:29 PM)
jakewilder123
Astronaut
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Galaxy S Phones

It is April now and I still dont have android 10 for my phone (Galaxy S10e) and I was wondering if I needed to just wait, or get my phone checked out, I want the update because I'm now noticing my galaxy buds and even my galaxy watch active disconnecting regularly. I figured the update would fix it, other things such as simply battery life is performing weakly. Any help?

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ClarenceC1
Product Expert
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Galaxy S Phones

@jakewilder123 

A local authorized repair center can still push that update to locked devices as long as one is available 

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ClarenceC1
Product Expert
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Galaxy S Phones

Hi @jakewilder123

 

Hope all is well 

The updates are sent out through the carriers. Is your device an unlocked device or did you purchase from the carrier? If the phone is unlocked you may have to take the phone to your local authorized Samsung repair center to they can push the update earlier to you. Also a factory reset may help with the connection issue you are having with your Samsung wearables.

jakewilder123
Astronaut
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Galaxy S Phones

I'm sorry i forgot to mention! I got it from Att (locked) from the store.

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ClarenceC1
Product Expert
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Galaxy S Phones

@jakewilder123 

A local authorized repair center can still push that update to locked devices as long as one is available 

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jakewilder123
Astronaut
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Galaxy S Phones

also thanks for the tips!!!!