Recently I wanted to recover some deleted files and was recommended to use Dr Fone by Wondershare. To go through the process i had to root my phone. This has caused a few issues like being unable to use my bank app or turn on secret mode when I'm on the internet. Whenever i try I get the following message: "Rooting detected, for your security, secret mode can't be used on rooted phones'.
After doing some research online i downloaded Root Check, Root Validator and Repair System from Google Store but whenever i run the checks they ALL say that the phone is NOT Rooted. Since none of these apps were helpful I then downloaded BuildProp Editor in an attempt to alter some internal files and unroot my phone. This also didn't work.
I'm pretty much at the end of my tether with this so any assistance or feedback would be very much appreciated. Cheers
Thanks legend. Yes, it does say "Custom" so that confirms what I thought about the phone being rooted. It's just weird that all the apps I've downloaded say that the phone is NOT rooted. I had a look at Knox yesterday and the file doesn't seem like it's been changed, I'll have to look at it again. The other thing that's worrying is everytime i turn the phone on there's a notification in yellow writing that says "SET WARRANTY BIT: KERNEL" - this appears on the upper left corner of the phone. I've googled bit can't find any concrete info on it.
If you want to remove root completely then flash a STOCK ROM given by your OEM. The stock ROM will erase all the old partitions and create new system files for your device. Keep in mind that rooting does void the warranty on your device.