Hi guys, I play music through Spotify, then lock my phone to keep it playing then if I want to change the song I usually just double tap the screen then change the song from the lock screen but I've found that on the s10+ so far that the controls respond to my touch but they don't do anything. Furthermore, if I lock my screen, after 10-20 seconds, my music stops playing altogether and I need to unlock my phone, go into Spotify and press play again for it to resume. Other people have complained about these faults too, just wanting to know if there is a fix coming or not Regards
Solved! Go to Solution.
Hello @Kapacahe, I can certainly understand your frustration. Make sure your Spotify app is not in your sleeping apps. Just Follow these few steps below.
- Open Settings on your mobile device, and then touch Device care.
- Touch Battery, and then More Options > Settings in the upper right corner.
- Touch Sleeping apps.
- Long-press an app to bring up the remove option.
- Touch each app you want to remove from the list of sleeping apps, and then touch Remove.
I had the same exact problem and I found the solution. GO TO SETTINGS> THEN CLICK ON LOCK SCREEN > THEN CLICK ON FACE WIDGETS AND THEN CLICK OFF ON THE MUSIC SELECTION. That should have taken care of the issue.
Life saver! I have a Samsung S10e and had tried all of the other options! Although I could see the controls on the lock screen, I couldn't actually use any functions. I did what you suggested and boom! All good now. Many thanks.