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Strouptastic
Asteroid

Lost data from update

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After the latest software update for galaxy s6 edge a bunch of my contacts were deleted. How can I get them back?

1 SOLUTION

Accepted Solutions
Neutron Star

Re: Lost data from update

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@Strouptastic

Go to settings, accounts, removed Google account. Clear cache and data for contacts and Gmail app. Restart.

Add Google account back. See if this helps. 

 

 



Superman on Galaxy S7 SM-G930T, T-Mobile, Baseband:G930TUVY3APIA
To OP: click "✓ Accept as Solution" when you find an answer that works for you.

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8 REPLIES 8
EliH
Astronaut

Re: Lost data from update

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Having the same issue with Samsung S* phones. First noticed with S3 then S5. Tested with an S6 with same result. Other android devices sync with Google contacts just fine. Only issue is with the Samsung devices.

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Strouptastic
Asteroid

Re: Lost data from update

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I even went to settings then gmail to force sync but nothing transferred. When I go to my gmail on the computer then to contacts, everything is there that was deleted. Just won't transfer over ugh

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Neutron Star

Re: Lost data from update

JUMP TO SOLUTION

@Strouptastic

Go to settings, accounts, removed Google account. Clear cache and data for contacts and Gmail app. Restart.

Add Google account back. See if this helps. 

 

 



Superman on Galaxy S7 SM-G930T, T-Mobile, Baseband:G930TUVY3APIA
To OP: click "✓ Accept as Solution" when you find an answer that works for you.

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Strouptastic
Asteroid

Re: Lost data from update

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You are a genius! It worked, everything is back! Smiley Very Happy

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Neutron Star

Re: Lost data from update

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@Strouptastic Glad I could help. 



Superman on Galaxy S7 SM-G930T, T-Mobile, Baseband:G930TUVY3APIA
To OP: click "✓ Accept as Solution" when you find an answer that works for you.

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mm55
Constellation

Re: Lost data from update

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where do you go to clear cache?

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Neutron Star

Re: Lost data from update

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Settings, applications, application management and then click on the application and go to storage.


Superman on Galaxy S7 SM-G930T, T-Mobile, Baseband:G930TUVY3APIA
To OP: click "✓ Accept as Solution" when you find an answer that works for you.

Reply
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user2ZYQmjtDZY
Astronaut

Re: Lost data from update

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hi samsung i love you all i have bought a samsung galaxy s6 not a s6 edge or s6 edge + but just a s6 and i have seen that they have android 7.0 and i have just android 6.0.1 how can i get it 

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