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Original topic:

MMS mesages will not download

(Topic created on: 3/22/17 10:39 AM)
userYjLKDOZ4a3
Asteroid
Options
Galaxy S Phones

After receiving the last update, my phone will no longer receive mms messages. The same goes with group messages. I receive a download button instead of a message and it will not download. I had no problems before the update. Galaxy S5.

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Solution
Vivekvarma02
Cosmic Ray
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Galaxy S Phones

I have the solution for you

 

First don't even bother about resetting app or clearing cache. This would make your lfe miseraable so follow.

As far as your messaging app is concerned it is working perfectly fine as it was unable to download mms from server.

 

These occur due to changes in APN settings. to go to APN settings Settings-->more-->Mobile networks-->Access point names.

I suggest you call AT&T customer care from another mobile as you need this one to edit the APN fields. Ask them for APN settings as you were unable to get mms but you can access data. 

OR, you can search how to set apn settings for ATT by google search and results will popup.

 

After you change all fileds in APN, don't forget to Save. This is the part where everyone makes mistake.

Now, restart the phone and check now wheather MMS downloads or try to send one to your friend.

 

If you find this working, be sure to "accept this as solution". as it will be useful for other people coming to community for solutions and would find it helpful.

Thank you

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userYjLKDOZ4a3
Asteroid
Options
Galaxy S Phones

Worked thanks so much. There wa already another phone profile setup with the right settings. I guess the update switched to the other one.

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userrdCKcG56xq
Constellation
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Galaxy S Phones

I have an S7 that will not send or receive MMS or SMS all of the sudden. Cannot find APN in settings! On T-Mobile!

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Options
Galaxy S Phones

Good evening @userrdCKcG56xq

 

Have you tried reaching out to your carrier? They can usually assist you in getting your phone back onto the correct APN settings.

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userE76Oi3mkUG
Constellation
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Galaxy S Phones

This really really helped me! I was getting frustrated. Thanks!! 

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userON5MncDfUJ
Astronaut
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Galaxy S Phones

Hey,

Did you ever get your problem resolved and how?? I am having the SAME exact problems and cannot find any solution. I've tried everything. 

 

Summer

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

@userON5MncDfUJ Have you tried wiping the cache partition on your device? Have you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all wi-fi and Bluetooth settings you currently have saved.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userW3SABaWeN9
Astronaut
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Galaxy S Phones

how did the problem get solved ?

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Options
Galaxy S Phones

@userW3SABaWeN9

 

Are you also unable to download your mms messages? And what steps have you taken so far to try and resolve this.

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Options
Galaxy S Phones

@userW3SABaWeN9

 

Hello again, thought I would see if you needed any further assistance.

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