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userI6ED2DfcqP
Constellation

Mobile Data error

Hi, i have a problem in my Galaxy S7, so i payed for my mobile data for internt for the first time and when i tap 'Mobile Data' it should show something on the top of the screen and the interned should be on, but it doesn't do any of that

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Mobile Data error

Can you provide us with the model code for your device? Have you reached out to your carrier to ensure the device was activated properly on their network?


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userI6ED2DfcqP
Constellation

Re: Mobile Data error

Model code : SM-G930F

I got it new from NetherLands and i have Moroccan network, and how do i ensure that my device is activated on their network? I though it's automatically activated.


@SamsungZell wrote:

Can you provide us with the model code for your device? Have you reached out to your carrier to ensure the device was activated properly on their network?


 

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Samsung Moderator
Samsung Moderator

Re: Mobile Data error

Hi there, You would need to contact Moroccan network to ensure that your device is activated.

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