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Original topic:

Mobile data stopped working and now only works at home on Wi-Fi

(Topic created: 10-04-2021 07:01 AM)
Jake5581
Astronaut
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Galaxy S Phones

My mobile data stopped working at 6am on the dot and only works at home now on my wifi. I have checked everything that I know of and still having the same issue 

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Hey there!

 

I recommend reaching out to your carrier regarding Mobile Data issues. Mobile Data is a carrier-specific feature.

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10 Replies
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It could possibly be that your Phone provider is Down or there is something wrong with the APN SETTINGS. You might want to try to call your provider an see what they can tell you
Gandark69
Asteroid
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Galaxy S Phones
Go into apn setting and reset to default. Mine did that 2 days ago
Jake5581
Astronaut
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Galaxy S Phones
Is this what your talking about? Screenshot_20211004-103848_Call settings.jpg
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Jake5581
Astronaut
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Access point name?
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Jake5581
Astronaut
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I will for sure, thank you for the tip!!
Gandark69
Asteroid
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Yes. Select 3 dotsScreenshot_20211004-104320_Settings_4349.jpg
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Jake5581
Astronaut
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It comes up but won't do anything. I have straight talk if that means anything. But this is aggravating lolScreenshot_20211004-105120_Settings.jpg
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buznbyu
Asteroid
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Been having same issue everytime I go walking dog. Ticks me off. When fold arrives best be BETTER or I done with em
MrJell_Lee
Supernova
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Galaxy S Phones

who's your carrier?

It's possible that it's a carrier issue, so you should check with your carrier to see if their network is okay... additionally, you can submit error report after reproducing the issue to Samsung Members app for more help.

Also, please share device's model number and the software version

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