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Samsung Moderator
Samsung Moderator

Re: moisture detected in my charging port

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Hey there!
 

I would recommend this troubleshooting article if you're having moisture detected in the USB charging port.

You can locate the link here: https://www.samsung.com/us/support/troubleshooting/TSG01001449/

Additionally, if you would like to have your device evaluated by your local service center.
 

You can locate the nearest location by visiting https://www.ubreakifix.com/locations

I hope this message finds you well!

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Re: Re: moisture detected in my charging port

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Ubreakit said to send my phone back to Samsung, it is a know issue
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Astronaut

Moisture error after plugging in wet charger

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Hello, what happens is the following, the tip of the cable to charge my cell phone was wet with dog urine but I did not know it, so I went to charge my cell phone and I did not realize that it was wet. After that I got the humidity alert and I have already tried everything to remove the humidity. What I can do? Could the urine have damaged it? And the charging port for my cell phone is dry and the humidity message does not go away.
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Samsung Moderator
Samsung Moderator

Re: Help!

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Have you tried another charger with your device?

 

Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001449/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Moisture detected in charging port

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I am experiencing moisture detect error and my S10+ won't charge at all. Please fix this ASAP. I  do not care if that sensor can help protect my hardware, I just care if I can charge my phone so I can use it. Please push an update to disable that so at least my phone is usable.

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Asteroid

Just let the phone sit awhile and try to get rid of water...

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Just let the phone sit awhile and try to get rid of water from ports by shaking the phone towards that end. That message comes up everytime u get water in there. It's ok. The phone will work again. I gotten that message a few times. And the phone is always ok.

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Asteroid

Re: Just let the phone sit awhile and try to get rid of water...

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I live in a city where humidity is always 60%-90%. My phone didn't touch water but the sensor error occurs randomly.

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Samsung Moderator
Samsung Moderator

Re: Just let the phone sit awhile and try to get rid of water...

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@userA0eQVDJqpZ I believe this article will assist you with your issue. http://www.samsung.com/us/support/troubleshooting/TSG01001449/

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Asteroid

Re: Just let the phone sit awhile and try to get rid of water...

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So basically I have to use wireless charger all the time? It is clearly Samsung's hardware and software problem and you asking me to buy a wireless charger and stop use my usb port. Does not make sense.

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Samsung Moderator
Samsung Moderator

Re: Just let the phone sit awhile and try to get rid of water...

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@userA0eQVDJqpZ Can understand that. Have you checked the liquid damage strip to see if it has changed? If not here are the steps to do so. http://www.samsung.com/us/support/troubleshooting/TSG01001077/

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