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Constellation

Re: Galaxy s8 moisture detected won't go away

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Shame on Samsung. This model should be recalled and/or replaced. I can't believe we purchased a phone advertised as water resistant and all of the sudden it turns off it's charging port because a moisture that came up without even touching water that should have resisted in the first place. It's a joke, it's pathetic, it's frustrating and Samsung is not giving any explanations or solutions about it. It's like, Oh well, you just got stuck with our $600 phone and we don't care. And they pretended to compete with Apple. Please... 

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Asteroid

Re: Galaxy s8 moisture detected won't go away

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I live in Alberta, Canada. We get very cold and dry winter. (-20 to -40 Celsius, snow is like powder).

I think the extreme cold cause the port to think that there is moisture even if there is not.

 

Sometime I plus my car charger and I know it is dry, and it say to unplug because moisture in port.

 

Is there a way to deactivate that sensor?

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Astronaut

Re: Galaxy s8 moisture detected won't go away

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Hi

I live in Sweden and must use moisturizer for my skin due to the dry climate in wintertime. My Galaxy S8 hasn't been near water or snow and I have the same problem. As the phone is IP68, this is ridiculous! What will happen in the summer!?!? My wife has the same phone so I'm really worried and we payed 800EUR/each. My next phone will be an iPhone even if I hate the iOS. But they seem to solve any issues prior release of the model.

I’ve tried some of these fixes and the one that worked for me is: 1) Insert charge cable 2) Turn off phone 3) Start phone with charger inserted. Now it’s charging (for the last hour at least…) The true is that I also used a cloth with some acetone today and used a hair dryer after that, without immediate effect. However, this might be part of the reason that the fix helped. Good luck!

Regards David

 

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Astronaut

Re: Galaxy s8 moisture detected won't go away

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same thing

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Astronaut

Moisture detected (though it's dry)

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Constellation

Re: Moisture detected (though it's dry)

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me too! on my S9
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Constellation

Re: Moisture detected (though it's dry)

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Mine as well!
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Mo8sture Detected in USB Port Issue

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Does anyone have this problem? I've had it on the past 3 Galaxy models I have owned. (S8, S10+, and now S20+) I have always had the same problem with all three devices and it pertains to charging the device. For whatever reason either the device would not fast charge (with factory fast charging wall plug, and a working cable) or the "Moisture detected in Charger Port notification. I am not even sure it's accuracy in sensing. I was in my car, and had it plugged in using Android Auto, and when I unplugged it the notification icon immediately popped up and has been on for 3 days. Then, the cable only charges in one direction. I've just had no luck whatsoever with the past 3 devices. Im not sure what to do. 
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Astronaut

Moisture

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Anyone else's s8's have defect where the phone won't let you charge it cuz it says there is moisture in the port. My phone has never been wet?

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Samsung Moderator
Samsung Moderator

Re: Moisture

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Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01001449/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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