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Original topic:

Moisture detected in charging port

(Topic created on: 1/12/18 10:42 PM)
Alicia302
Asteroid
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Galaxy S Phones

It has been 3 days and I'm still not able to charge through the port. I keep getting the message that there is moisture detected. I've done what was recommended here (blow into port, shake phone to see if water comes out). The phone has not been exposed to water. 

After reboot, the message won't come up, but won't charge. After first charge post-reboot, message will come up again. I've only had the phone less than 30 days. Will this moisture message ever go away?

1,290 Replies
benice
Comet
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Galaxy S Phones

@userB7JZnohnkB wrote:

Thank u .. seems to work now!


i gave a star for your prizeSmiley Embarassed

userAI0kLfj0jW
Astronaut
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Galaxy S Phones

Oh Please Help me ive done everything but my phone wont charge , wiped it , put it in rice bag, vaacumed it , rubbing alcohol , ive tried everything and the message is not going it is very humid in my place and please help me what to do !

Alicia302
Asteroid
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Galaxy S Phones

Have you tried turning phone off completely, then back on?

SamsungMarcos
Honored Contributor
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Galaxy S Phones

The humidity may not be helping at all with keeping the moisture detected, regardless of letting it take a nice rice bath. If the moisture itself is super deep inside of the device, having the humidity is not going to allow it to dry on those insides.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. If a post stand out to you, perhaps you could give that post a star to show other community members they were able to assist or was relevant to you.

userOhVeMCcYpq
Constellation
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Galaxy S Phones
I was traveling to very humidity city last week and suddenly receieved Moisture detected in charging port i return now but again received this message
userY5fJNlRbIT
Astronaut
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Galaxy S Phones

Why would humidity now be a factor in phones? All my previous Samsung's charged and I have not moved.  I would note, that people's phone will charge wirelessly still.  I was told by a rep with Verizon to plug the phone in and while plugged in, restart the phone.  This worked a couple times but now it quickly shows error.  The rubbing alcohol is new, I will try it.  Should I be going just into the port, or also around the tab inside the port.  Thanks. 

user4eT25U00qM
Astronaut
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Galaxy S Phones
So what can I do then?
Callahan
Asteroid
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Galaxy S Phones

Factory reset fixed it. Unless you wet the device or cord. The "clean with alcohol" answer is bull**bleep**. Its a software error. Go ahead, try it.. Factory Reset.... I told you!

userA2lcZIOMR9
Astronaut
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Galaxy S Phones

Maybe it depends what got in it. The alcohol worked for me, I got coffee in it 2 days ago, tried everything to dry it (hair dryer, rice etc.) Just took an alcohol pad out of my first aid kit after reading this, I actually didn't think it would work but figured it's with a shot. 2 minutes after the alcohol, it started charging with no error.

qwadwo
Astronaut
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Galaxy S Phones

Switch to Maximum Power saving mode while 'Moisture Detected' notification is on.

Power down in Maximum Power Saving mode.

Plug in charger and turn phone on.

Phone should boot in MPS mode where sensors and biometrics are disabled.

The phone will charge normally.

While still plugged in, switch from MPS mode to Medium Power saving or no power saving mode whichever you use.

Voila!!!

 

 

P.S The Moisture Detected notificxation may come back again but at least this gives you the chance to power up your phone to 100% everytime.