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Honored Contributor

Re: Moisture detected error.

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If you are getting the error message, follow the steps listed here. If these steps do not help, then service repairs would be recommended. You are welcome to send us a private message with the below information for more details on the repair process: http://bit.ly/2igAXKH

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale: (If Available)

 

Model Code:
IMEI Number:


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Constellation

Re: Moisture detected error.

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My phone has been in rice for 3 hours. I have shook it, blown in it, and done everything I could. It will not charge, and this phone is new. I need this phone, and nothing seems to be working.

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Asteroid

Re: Moisture detected error.

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Reset or switch off your phone, when this start to opening again, then right there you need to connect the charger (so keep it ready). Other thing that helps is a room with AC, after 20-30 minutes the notification will be gone and you will be able to charge it normal.

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Constellation

Re: Moisture detected error.

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Wanna bet?  Ive been having this problem for weeks and i tried EVERYTHING!  Bringing it to Verizon tomorrow

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Astronaut

Re: Moisture detected error.

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I am having the same exact problem I thought something must have happened in the middle of the night but my phone is never gotten wet I've had this problem since the last update the big one. Is the version 9 software and now when I plug-in I get the error message the only way I have found to charge my phone is to restart it or power it completely down plug the charger in before it turns back on and then it will charge but not as fast as it used to I am so glad I only have three more payments I am really thinking I might need to do a change from Samsung I am not liking the problems that I have been getting and I need my car for work I need to be able to take pictures every day with my phone send emails and this is causing me a lot of issues at work

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Constellation

Re: Moisture detected error.

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Hi ive been getting this error for three days now. It came out of the blue and my phone has not been exposed to any water. Ive tried numerous different charging leads and plugs and it still comes up with the message. The thing is it works fine when i use my charger in my car or in my lorry at work so obviously this is a problem with the software. Help!

 

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Constellation

Re: Moisture detected error.

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I have 1 mont with that problems, I used everyday air dryer but not sucssesfull. Make factory reset and again have this problem. Please help.

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Asteroid

Re: Moisture detected error.

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i am having this problem i think my phone got over heated watching you tube videos for couple hours i believe

 

phone heats up then causes codesation

 

i am really concernered

 

first time it happen i thought it was caused because i deleted antivirus program so did reset factory worked couple days

 

now same moisture detected

 

only thing i can think of watching you tube for a couple of hours that phone got overheated and produced condensation inside charging port

 

i really belive that phone got overheatef i have a tempered screen on it and its in a case  so i never had it near water

 

kinda concernerd if it will catch fire

 

help

 

 

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Asteroid

Re: Moisture detected error.

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oh ya also about week ago friend says to me your text in chinese thats why i thought get virus protevtion

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Honored Contributor

Re: Moisture detected error.

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Can I have your full model code, baseband version, carrier information?

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