cancel
Showing results for 
Search instead for 
Did you mean: 
Asteroid

Re: Just let the phone sit awhile and try to get rid of water...

JUMP TO SOLUTION

"If the device has not been exposed to moisture, the LDI will be solid white or solid white with pink or purple Xs."

This is where I am. I believe my phone is fine, it's just the stupid software and sensor keep believing my USB port is wet because of the 80% humidity at my place.

I found a temporary solution on ifixit:

https://www.ifixit.com/Answers/View/511762/How+to+stop+the+annoying+moisture+detected+at+the+USB+cha...

But seriously if Samsung can't fix this problem before I purchase my next phone, I won't come back to Samsung again. Searching online I saw this problem since s7 and appears on all flagships for people living in humid cities.

Reply
Loading...
Constellation

Re: Just let the phone sit awhile and try to get rid of water...

JUMP TO SOLUTION

Samsung have find another way to not respect warranty.. moisture is in the air... lol they sell phone water resistant but the charging port is cheap

Reply
Loading...
Constellation

Re: Just let the phone sit awhile and try to get rid of water...

JUMP TO SOLUTION

So I read in the linked solution that the solution is basically just to stop services.. thank you everyone for providing it and other feedback.

 

But I still just want to say to Someone.. why on earth.. is my week old, way too expensive phone, which has never touched water.. suddenly giving an alarm sound this morning at 4:30am, alerting me that moisture has been detected?.. and therefore charging is not working until I dry my phone.

I'm pretty sure the problem isnt that somewhere between midnight and 4am my phone got up from the table toystory-style and took a swim in the bathroom sink... It's not humidity because I live in Michigan and it's the cold-dry-snowy season and if anything I should probably have hooked up a humidifier in my room by now to stop the chapped lips and dry mouth every morning.

 

I just switched from Pixel because I thought hey, Samsung seems to have better hardware and features.. but I didn't realize I would be getting such an Incredibly poor experience from it.

Like.. am I supposed to send my phone back now? Or just continue to deal with my dry phone saying it's wet for the next few years? Because it sounds like this is a poorly implimented feature or even a mistake in software that isn't being addressed.

Forgive me for responding to this, I don't need help, this is just ridiculous and I needed to say so. 

Reply
Loading...
Constellation

Re: Just let the phone sit awhile and try to get rid of water...

JUMP TO SOLUTION

Well guess what! Samsung wanted £300 to REPLACE USB CHARGING PORT WHICH IS FITTED IN MOTHERBOARD!!!

BIGGEST SCAM GOING. my s10+ was on charge for 1 hour, neither was the Mobile wet nor usb. I heard this buzzer which read "moisture detection remove usb" and upon doing so i could smell burning. Tried 3 more usb and it burnt all 3.

Samsung said usb cable had moisture inside so that was the cause not Samsung fault and wanted & £300. I was left traumatised and still cannot charge with a usb, i can't afford £300 on a small port which costs £30, they pretend to fix it to motherboard and everyone knows they are not cheap 

Reply
Loading...
Asteroid

Re: Just let the phone sit awhile and try to get rid of water...

JUMP TO SOLUTION

This is unaccaptable.. Samsung told me to mail my phone to their service center. However, because the phone had a scratch they claimed that physical damage voids the warranty and in order to even diagnose the problem they have to charge a standard repair fee + cost  to fix the scratch at 280$!! THIS IS RIDICULOUS. I just need the moisture error to go away!!!!And I'm not willing to pay SAMSUNG 280 dollars just so the can even diagnose the issue.

Reply
Loading...
Astronaut

Re: Just let the phone sit awhile and try to get rid of water...

JUMP TO SOLUTION

Been on for several days. Tried rice and everything like vacumes and hair dryers nothing works

Reply
Loading...
Constellation

Re: Just let the phone sit awhile and try to get rid of water...

JUMP TO SOLUTION

Hard to shake out water that isn't there. Repeated issue. No water anywhere near the phone. 

Reply
Loading...
Astronaut

Re: Just let the phone sit awhile and try to get rid of water...

JUMP TO SOLUTION

I don't think you understand what users like userA0eQVDJqpZ and myself are going through.  I've tried using blowdryer to blow dry the usb port.... multiple times, mind you.  But it still shows that my usb port has moisture in it.  So my phone is dead because of that.  The battery ran dry.  Even when it's totally dry, I still can't charge it, because the moisture detection still gives me warning.  It's been 3 days, even after "sitting there for a while" multiple times, and using a blowdryer to blowdry the ports multiple times, the same warning appears.  The phone battery is 0% now and I still can't charge the phone.  It's not something like "let it sit awhile" can solve.    

Reply
Loading...
Asteroid

I had that problem, kept blowing on it (idk if it helped)...

JUMP TO SOLUTION

I had that problem, kept blowing on it (idk if it helped) anyways it charges fine now.

Reply
Loading...
Asteroid

Re: I had that problem, kept blowing on it (idk if it helped)...

JUMP TO SOLUTION

Does not help if it is caused by high humidity...

Reply
Loading...