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Constellation

Re: Moisture detected in charging port

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Excellent! Just done this to my Neo 5, only just stated showing message today and wouldn't charge and down to 15%! Saved a load of hassle. Didn't have it near any moisture, tried hairdryer and contact cleaner, but to no avail.

 

Is there a fix for this yet? I assume it is some sort of firmware glitch or does it indicate an emerging hardware problem.

 

Kind Regards

 

Peter

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Samsung Moderator
Samsung Moderator

Re: Moisture detected in charging port

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A factory reset corrected the issue for me.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Constellation

Re: Moisture detected in charging port

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This worked!  Thanks for the fix.

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Constellation

Re: Moisture detected in charging port

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This worked. Thanks for the fix.

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Astronaut

Re: Moisture detected in charging port

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Awesome!!! I knew this was a software problem. Your method worked like a charm.

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Asteroid

Re: Moisture detected in charging port

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Are we trying to imply here that after every exposure of the waterproof S8 to water we need to be cleaning the charging port with alcohol?

Didn't ever have to do this with S5 nor with S7.

S8 restarted while the USB plugged in will charge fine - unplug and plug the cable back in again and here we go - moisture detected.

Obviously it's a software error.

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Asteroid

Re: Moisture detected in charging port

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The software error went away after I completely powered off then on.

I don't think the alcohol part had anything to do with it. 

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Astronaut

Re: Moisture detected in charging port

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I kept getting this message over and over again.  There is NO moisture in my phone.  Also, sometimes when I plugged in the charger (Samsung OEM), it would think I was hooking up a Samsung VR something or other.  I finally fixed this issue by going into the battery settings - advanced settings and disabling the "Fast Cable Charging".  Nice job, Samsung!

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Astronaut

Re: Moisture detected in charging port

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Yes this helped me, this occurred with my S7, when I stupidly updated to the latest operating system, had issues ever since. 

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Astronaut

Re: Moisture detected in charging port

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omg, i just recently updated the latest samsung update. i never had these problems back when a phone cost $200. over $900 and wont charge due to moisture detection....frustrated!!!!
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