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Original topic:

Moisture detected in charging port

(Topic created on: 5/16/17 6:02 PM)
Alicia302
Asteroid
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Galaxy S Phones

It has been 3 days and I'm still not able to charge through the port. I keep getting the message that there is moisture detected. I've done what was recommended here (blow into port, shake phone to see if water comes out). The phone has not been exposed to water. 

After reboot, the message won't come up, but won't charge. After first charge post-reboot, message will come up again. I've only had the phone less than 30 days. Will this moisture message ever go away?

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1,290 Replies
user91wvHcj8R0
Constellation
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Galaxy S Phones

Excellent! Just done this to my Neo 5, only just stated showing message today and wouldn't charge and down to 15%! Saved a load of hassle. Didn't have it near any moisture, tried hairdryer and contact cleaner, but to no avail.

 

Is there a fix for this yet? I assume it is some sort of firmware glitch or does it indicate an emerging hardware problem.

 

Kind Regards

 

Peter

SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

A factory reset corrected the issue for me.



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userm51ilOT0wp
Constellation
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Galaxy S Phones

This worked!  Thanks for the fix.

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userm51ilOT0wp
Constellation
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Galaxy S Phones

This worked. Thanks for the fix.

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userNCeWv7qS5E
Astronaut
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Galaxy S Phones

Awesome!!! I knew this was a software problem. Your method worked like a charm.

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user4qT1xD7X1S
Asteroid
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Galaxy S Phones

Are we trying to imply here that after every exposure of the waterproof S8 to water we need to be cleaning the charging port with alcohol?

Didn't ever have to do this with S5 nor with S7.

S8 restarted while the USB plugged in will charge fine - unplug and plug the cable back in again and here we go - moisture detected.

Obviously it's a software error.

Alicia302
Asteroid
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Galaxy S Phones

The software error went away after I completely powered off then on.

I don't think the alcohol part had anything to do with it. 

useryVllAce711
Astronaut
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Galaxy S Phones

I kept getting this message over and over again.  There is NO moisture in my phone.  Also, sometimes when I plugged in the charger (Samsung OEM), it would think I was hooking up a Samsung VR something or other.  I finally fixed this issue by going into the battery settings - advanced settings and disabling the "Fast Cable Charging".  Nice job, Samsung!

Knightmare
Astronaut
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Galaxy S Phones

Yes this helped me, this occurred with my S7, when I stupidly updated to the latest operating system, had issues ever since. 

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user2r8nqX56y5
Astronaut
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Galaxy S Phones
omg, i just recently updated the latest samsung update. i never had these problems back when a phone cost $200. over $900 and wont charge due to moisture detection....frustrated!!!!
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