Music keeps fluctuating on Samsung Galaxy S10

[Ruby96]

I've had my Samsung Galaxy S10 for nearly 1 year and I've had no problem with it but in the last month my music keeps fluctuating on Samsung Music Player. I thought it was an issue with my earphones but I've tried listening to the music with other earphones and I keep getting the same problem. I've put it into safe mode but that didn't come up with any solutions.

Does anyone know how to fix this issue?

[Anonymous]

Does this only occur with Samsung Music Player or does it occur with other apps as well?

[Ruby96]

I've tried it with Google play music as well and I have the same problem but when I go into my files and play the music via that it's fine. @Anonymous 

[SamsungAdam · Accepted solution]

Have you tried force stopping and clearing the cache for the Samsung music app and Google play music?

-Go to settings > apps > Samsung music > tap on force stop > then tap on storage and clear cache.

[Ruby96]

@SamsungAdam I haven't tried that yet but it won't delete all my songs will it if I clear the cache?

[SamsungRei]

Clearing the cache will not delete the songs. However, if you delete the data, it will delete all of the content saved in the app.

[Ruby96]

@SamsungRei Ah okay, I'll try and clear the cache and see if it works. Thanks for your help @SamsungAdam @Anonymous 

[SamsungAdam]

You're welcome. Please keep me posted if you need any further assistance.