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Original topic:

Music keeps fluctuating on Samsung Galaxy S10

(Topic created: 05-25-2020 03:45 PM)
Ruby96
Asteroid
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Galaxy S Phones

I've had my Samsung Galaxy S10 for nearly 1 year and I've had no problem with it but in the last month my music keeps fluctuating on Samsung Music Player. I thought it was an issue with my earphones but I've tried listening to the music with other earphones and I keep getting the same problem. I've put it into safe mode but that didn't come up with any solutions.

 

Does anyone know how to fix this issue?

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SamsungAdam
Samsung Moderator
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Have you tried force stopping and clearing the cache for the Samsung music app and Google play music?

-Go to settings > apps > Samsung music > tap on force stop > then tap on storage and clear cache.


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7 Replies
Anonymous
Not applicable
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Does this only occur with Samsung Music Player or does it occur with other apps as well?

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Ruby96
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I've tried it with Google play music as well and I have the same problem but when I go into my files and play the music via that it's fine. @Anonymous 

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Have you tried force stopping and clearing the cache for the Samsung music app and Google play music?

-Go to settings > apps > Samsung music > tap on force stop > then tap on storage and clear cache.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Ruby96
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Galaxy S Phones

@SamsungAdam I haven't tried that yet but it won't delete all my songs will it if I clear the cache?

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SamsungRei
Samsung Moderator
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Clearing the cache will not delete the songs. However, if you delete the data, it will delete all of the content saved in the app.



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Ruby96
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Galaxy S Phones

@SamsungRei Ah okay, I'll try and clear the cache and see if it works. Thanks for your help @SamsungAdam @Anonymous 

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SamsungAdam
Samsung Moderator
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You're welcome. Please keep me posted if you need any further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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