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Original topic:

Music pausing automatically

(Topic created: 03-12-2019 12:19 PM)
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userR4Xj2mq3WI
Constellation
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Galaxy S Phones

For some reason, when I use spotify or other music apps, it keeps pausing and it's when I touch the screen it comes up. Does anyone else have this issue?

14 Replies
mweinbach
Cosmic Ray
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Galaxy S Phones

While I am not sure what causes this, you can try rebooting or checking any Bluetooth devices connected. I had this happen on my Note9 and to this day, I have no idea why. A reboot usually fixes it. 

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Anonymous
Not applicable
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Galaxy S Phones

Do you have any launchers installed or any other apps that you're using that have access to sound?

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userR4Xj2mq3WI
Constellation
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Galaxy S Phones

I have no any other apps that use sound besides social media and apps that would normally have a sound or have any launchers 

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Anonymous
Not applicable
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Galaxy S Phones

Does it occur if no other apps are open?

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userR4Xj2mq3WI
Constellation
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Galaxy S Phones

Yes it does, I have tried deleting music apps and reinstalling them and it still occurring. I even restarted the phone and it's still going on. I don't know if it's either a hardware or software issue 

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Anonymous
Not applicable
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Galaxy S Phones

It's most likely software related. Does it occur with all Music apps? Do you have any themes installed? 

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userR4Xj2mq3WI
Constellation
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Galaxy S Phones

Solved. Apparently it's to do with the battery optimiser which is weird. But thanks a lot!

Solution
Leinz
Samsung Care Ambassador
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Galaxy S Phones

Make sure music apps are removed from sleeping apps and battery optimization. Background activity must be enabled for them. 


@userR4Xj2mq3WI wrote:

For some reason, when I use spotify or other music apps, it keeps pausing and it's when I touch the screen it comes up. Does anyone else have this issue?


 


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userR4Xj2mq3WI
Constellation
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Galaxy S Phones

Wow thank you so much, very helpful. Don't have any issues for now haha

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