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Original topic:

Music pausing automatically

(Topic created: 03-12-2019 06:43 AM)
userR4Xj2mq3WI
Constellation
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Galaxy S Phones

For some reason, when I use spotify or other music apps, it keeps pausing and it's when I touch the screen it comes up. Does anyone else have this issue?

1 Solution


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Solution
Leinz
Samsung Care Ambassador
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Galaxy S Phones

Make sure music apps are removed from sleeping apps and battery optimization. Background activity must be enabled for them. 


@userR4Xj2mq3WI wrote:

For some reason, when I use spotify or other music apps, it keeps pausing and it's when I touch the screen it comes up. Does anyone else have this issue?


 


If my reply has aided your issue please consider liking it. If the problem is solved you may pick it as a solution.

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14 Replies
mweinbach
Cosmic Ray
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Galaxy S Phones

While I am not sure what causes this, you can try rebooting or checking any Bluetooth devices connected. I had this happen on my Note9 and to this day, I have no idea why. A reboot usually fixes it. 

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Anonymous
Not applicable
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Galaxy S Phones

Do you have any launchers installed or any other apps that you're using that have access to sound?

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userR4Xj2mq3WI
Constellation
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Galaxy S Phones

I have no any other apps that use sound besides social media and apps that would normally have a sound or have any launchers 

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Anonymous
Not applicable
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Galaxy S Phones

Does it occur if no other apps are open?

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userR4Xj2mq3WI
Constellation
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Galaxy S Phones

Yes it does, I have tried deleting music apps and reinstalling them and it still occurring. I even restarted the phone and it's still going on. I don't know if it's either a hardware or software issue 

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Anonymous
Not applicable
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Galaxy S Phones

It's most likely software related. Does it occur with all Music apps? Do you have any themes installed? 

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userR4Xj2mq3WI
Constellation
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Galaxy S Phones

Solved. Apparently it's to do with the battery optimiser which is weird. But thanks a lot!

Solution
Leinz
Samsung Care Ambassador
Options
Galaxy S Phones

Make sure music apps are removed from sleeping apps and battery optimization. Background activity must be enabled for them. 


@userR4Xj2mq3WI wrote:

For some reason, when I use spotify or other music apps, it keeps pausing and it's when I touch the screen it comes up. Does anyone else have this issue?


 


If my reply has aided your issue please consider liking it. If the problem is solved you may pick it as a solution.
userR4Xj2mq3WI
Constellation
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Galaxy S Phones

Wow thank you so much, very helpful. Don't have any issues for now haha

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