Original topic:

My #4 on my s8+ does not work.

(Topic created: 11-27-2021 09:32 AM)
Members_kJL2yJb
Constellation
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Galaxy S Phones

My s8+ is perfect in all ways but one. The phone will no longer accept the #4 in any app.

you don't realize how many times I use the #4 when texting or inputting codes.

can anyone help me solve this

b

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5 Replies
moe
Comet
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Galaxy S Phones
You mean, the number 4? That's odd. It could be your screen, try resizing the keyboard, if that doesn't work, download a different one.
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LongHiker
Samsung Care Ambassador
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Galaxy S Phones

@Members_kJL2yJb Have you tried booting in safe mode?

If you can type the #4 while booted in safe mode, then it is caused by a 3rd party app. 

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Bighunter
Astronaut
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Galaxy S Phones
I would Run a screen test thru this app should identify if there is a dead zone on your touch screen
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Members_kJL2yJb
Constellation
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Galaxy S Phones

I changed my keyboard. No help there.

what app do I use to run a screen test.

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Bighunter
Astronaut
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Galaxy S Phones
In the Samsung Members app
Go to- get help->view test-> Screenshot_20211127-171332_Samsung Members.jpgScreenshot_20211127-171308_Samsung Members.jpg
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