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userfvjGamlivn
Constellation

Netflix keeps restarting my Galaxy S7

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I installed Netflix last week and since then every time I try to something on it my phone automatically restarts please help

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Samsung Moderator
Samsung Moderator

Re: Netflix keeps restarting my Galaxy S7

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Any change if you delete the Netflix app?


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12 REPLIES 12
Samsung Moderator
Samsung Moderator

Re: Netflix keeps restarting my Galaxy S7

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Any change if you delete the Netflix app?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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userKcONoHtAmh
Constellation

Re: Netflix keeps restarting my Galaxy S7

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Has there been any Resolution on this?

It has been over 1 year that I have been dealing with... open netflix. select a movie/show. as the movie/show loads. phone reboots. then I have to repeat the process and the movie plays.

 

This all began when Netflix added downloads.  It would only happen every once in a while then about 3 months after they released the download feature, it happens 100% of the time. same process. when the movie loads, my phone reboots then I can open the app and play the movie/show.

 

I uninstalled my Netflix app and reinstalled it a couple of times. didn't resolve it.

I backed up all my info and did a hard reset on my phone. That didn't work. and unfortunately I didn't back up all of my info and lost some valuable info. 

 

 

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Samsung Moderator
Samsung Moderator

Re: Netflix keeps restarting my Galaxy S7

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@userKcONoHtAmh Have you double checked that your phone and apps are up to date on its software?

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userKcONoHtAmh
Constellation

Re: Netflix keeps restarting my Galaxy S7

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yes. the app is up to date. set to auto update and the phone is up to date. I just looked and have checked almost monthly

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Samsung Moderator
Samsung Moderator

Re: Netflix keeps restarting my Galaxy S7

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Have you tried wiping the cache partition on your device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Netflix keeps restarting my Galaxy S7

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Hey, just checking in. Do you still need help with this?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userckksGs9zaO
Constellation

Re: Netflix keeps restarting my Galaxy S7

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Hey I actually have the same problem on my Samsung Galaxy S7. Twice in the past I have deleted and re-downloaded the app on my phone and the same problem keeps happening. I'm beginning to assume it might be a virus on my phone. I really have no clue though, and this has been happening for months now Smiley Sad

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uservALTbvUYR6
Astronaut

Re: Netflix keeps restarting my Galaxy S7

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I have the same issue after downloading and re downloading my Neflix.

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userFqXlscVLAu
Constellation

Re: Netflix keeps restarting my Galaxy S7

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 I have been dealing with rhis for a year now... I just updated the Netflix app 48 hours ago and it's worse now. I'm going to try to uninstall and reinstall because I tried clearing the cash and that did not work at all not even once.

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