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β02-20-2020 10:41 AM in
Galaxy S PhonesHi! So my new s10e is not showing any pictures or gifs that have been shared with me intext messages. It just shows the little gray photo icon. How can I fix this?
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β02-21-2020 09:52 AM in
Galaxy S PhonesI recommend reaching out to your service provider to verify your multi-media messaging is provisioned correctly on your account.
Be sure to click " β Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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β02-20-2020 10:45 AM in
Galaxy S PhonesDo you experience these symptoms when using Wi-Fi or data?
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β02-20-2020 10:58 AM in
Galaxy S PhonesBoth

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β02-20-2020 11:26 AM in
Galaxy S Phones@LadyofLight Have you made sure that your phone is up to date on its software?
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β02-20-2020 08:47 PM in
Galaxy S PhonesYup - it performed an update this morning

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β02-21-2020 09:52 AM in
Galaxy S PhonesI recommend reaching out to your service provider to verify your multi-media messaging is provisioned correctly on your account.
Be sure to click " β Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

