Solved: New Samsung s10e - no pictures in messages - Samsung Community

LadyofLight · ‎02-20-2020

Hi! So my new s10e is not showing any pictures or gifs that have been shared with me intext messages. It just shows the little gray photo icon. How can I fix this?

SamsungRei · ‎02-21-2020

I recommend reaching out to your service provider to verify your multi-media messaging is provisioned correctly on your account.

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SamsungAdam · ‎02-20-2020

Do you experience these symptoms when using Wi-Fi or data?

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LadyofLight · ‎02-20-2020

Both

SamsungQue · ‎02-20-2020

@LadyofLight Have you made sure that your phone is up to date on its software?

LadyofLight · ‎02-20-2020

Yup - it performed an update this morning

SamsungRei · ‎02-21-2020

I recommend reaching out to your service provider to verify your multi-media messaging is provisioned correctly on your account.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

Original topic:

New Samsung s10e - no pictures in messages

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