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Original topic:

Not being be heard,when caling someone

(Topic created: 06-16-2019 02:37 PM)
userC2qGcng7FN
Asteroid
Options
Galaxy S Phones

This is a horrible option as it removes the ability to simultaneously talk and browse.  Never had trouble with my S10.  For me, it's the quality of the audio for the person on the other end when using speakerphone - they just can't hear me unless I put my mouth right up to the phone.  I can hear them fine.

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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Are you experiencing the stock phone app when you are experiencing these symptoms?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Are you experiencing the stock phone app when you are experiencing these symptoms?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userC2qGcng7FN
Asteroid
Options
Galaxy S Phones

It is a stock phone

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SamsungLarryK
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Have you updated the device recently?

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userC2qGcng7FN
Asteroid
Options
Galaxy S Phones

Apps and system update, are al p dated as of SUnday 6/16/2019) morning check

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SamsungLarryK
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Does this occur with the device in safe mode?

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userC2qGcng7FN
Asteroid
Options
Galaxy S Phones

There is no improvwwmwnt, when phone is in safe mode

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SamsungZell
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Thank you for providing us with that information.

We would recommend giving this article a try for microphone issues: http://www.samsung.com/us/support/troubleshooting/TSG01001255/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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