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Original topic:

Not getting Messages

(Topic created on: 5/16/21 9:17 PM)
Tiff3723
Astronaut
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Galaxy S Phones
Not receiving my text messages on my Galaxy s10. Wenr to store they are clueless.
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

I understand how frustrating this can be! This article will provide you with some troubleshooting steps that may help.

https://www.samsung.com/us/support/troubleshooting/TSG01001439

If you are experiencing network service issues with calling, SMS or MMS messages, network signals, mobile data, or hotspots after resetting the device, you may need to contact your carrier.

If you are still unable to receive messages and all other network functions are performing correctly, such as calls, mobile data, etc., then service would be recommended.

For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky

 

 

 



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2 Replies
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Galaxy S Phones

have you contacted the carrier? maybe swap the SIM?

Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

I understand how frustrating this can be! This article will provide you with some troubleshooting steps that may help.

https://www.samsung.com/us/support/troubleshooting/TSG01001439

If you are experiencing network service issues with calling, SMS or MMS messages, network signals, mobile data, or hotspots after resetting the device, you may need to contact your carrier.

If you are still unable to receive messages and all other network functions are performing correctly, such as calls, mobile data, etc., then service would be recommended.

For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky

 

 

 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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