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Original topic:

Not receiving certain people's text messages

(Topic created: 10-03-2021 03:48 PM)
olekellez
Astronaut
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Galaxy S Phones
I just bought this new Galaxy phone and for some reason I'm not able to receive my mother's texts. I'm not sure about anyone else but I do receive others that I have texted recently
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Solution
MrJell_Lee
Supernova
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Galaxy S Phones

these are often carrier related, so I suggest talking to the carrier to see if they've come across similar issues and if they have a fix or not. If you don't receive the help or fix you need then submit error report to Samsung Members after reproducing the issue.

share the device's model number, carrier, and software version please. thanks

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user_ams007
Samsung Care Ambassador
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Galaxy S Phones
Try installing Google messages and also Google carrier services and then reboot your phone, if you are still having issues make sure you don't have her blocked see if you can receive a text message from someone else
olekellez
Astronaut
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Galaxy S Phones
Thank you
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Solution
MrJell_Lee
Supernova
Options
Galaxy S Phones

these are often carrier related, so I suggest talking to the carrier to see if they've come across similar issues and if they have a fix or not. If you don't receive the help or fix you need then submit error report to Samsung Members after reproducing the issue.

share the device's model number, carrier, and software version please. thanks

View solution in context

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