I bought an original LED case for my Samsung S10 phone.
I was very happy and I couldn't wait to try it. Unfortunately, when I put it on the phone, I couldn’t find in Accessories in the Settings, the App which tunes on the case. Therefore, the case doesn't show any indication and it doesn’t work. I searched the internet and saw on many people with the same problem. I read that as a result of your update, the software designed for this case no longer works.
I don't find normal, such a big company that care for its customers, especially in times of economic crisis, due to the pandemic of COVID-19,
to neglect your customers in such way and do nothing to fix this bug!
I would like to ask, when can I receive a software update or a new program which makes the LED case can work?