Original topic:

Overheating S8 overheated during a Zoom call

(Topic created: 08-23-2021 02:12 PM)
UBEKULGIRL
Astronaut
Options
Galaxy S Phones

My s8 overheated while on a zoom call. I had to take it out of case so it could cool down. It cooled down after half hour. Why did this happen?

5 Replies
thepecanladybcc
Astronaut
Options
Galaxy S Phones
My note 9 is starting to heat up/get hot/overheat too and u cannot take any pics or anything until it cools down. I had 2 take mine out of the case as well. Why is this all of a sudden happening???
0 Likes
Reply
Cindylu19
Asteroid
Options
Galaxy S Phones
Agree
0 Likes
Reply
JazzyLUV
Astronaut
Options
Galaxy S Phones
Ik this is bad to say but try powering if off for a bit or put it in the freezer. I'm sure u guys would go against the freezer part but it works!
RayDad
Astronaut
Options
Galaxy S Phones
Too many apps running in the background and unstable updates being prevented to install. Also enabling digital wellbeing if provided on the s8 series
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

I understand how concerning this is. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. This article will provide more information: https://www.samsung.com/us/support/answer/ANS00076952/

I would also try the troubleshooting mentioned by @RayDad

 

If your device becomes too hot to touch, please discontinue use and reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply