Original topic:

Overheating

(Topic created on: 10/20/19 7:10 AM)
userr1QaQkmAYx
Asteroid
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Galaxy S Phones

Hello!

I just moved from an iphone to a samsung and have the problem of overheating, phone restarting and random times when i can't get reception. I am on Sprint and I've read that this might be part of the problem. My wife had the same issue, and we've given up with hers and went back to Apple as a working phone is a necessary part of her job. Any recent solutions to this?

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userr1QaQkmAYx
Asteroid
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Galaxy S Phones

Thanks Leon - I think that's correct. I tried already, but have to take it to a different city in order to do so as it was brought 6 weeks ago and the limit is 30 days

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FatherSans
Explorer
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Galaxy S Phones

Dont use the device consistently while its charging. Go to Device Care and do a sweep for any battery anomalie, and make sure your power setting is on optimized. Other than that check to see if any apps downloaded are throttling your CPU for some reason. Its very rarely ever the case that the lithium battery has a defect, but software, other hardware, user manipulation of the device are prominently the cause.

userr1QaQkmAYx
Asteroid
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Galaxy S Phones

Thanks for the advice

FatherSans
Explorer
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Galaxy S Phones

Also if you have Sprint Complete, contact Asurion about a replacement of some sorts, see if there is a deductible. That's worst case scenario.

Pwest
Constellation
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Galaxy S Phones

Try to factory reset it maybe an app causing the problem 

 

Happy Samsunging 8)

Peter West 

Walmart wireless Canada 

LeonMarin347
Astronaut
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Galaxy S Phones

You need a replacement asap. Take it back and get another samsung phone.

Solution
userr1QaQkmAYx
Asteroid
Options
Galaxy S Phones

Thanks Leon - I think that's correct. I tried already, but have to take it to a different city in order to do so as it was brought 6 weeks ago and the limit is 30 days

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userVaQGPsnNm1
Astronaut
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Galaxy S Phones

Only happens in the sun for me