Original topic:

Phone app not working after update

(Topic created: 01-11-2023 03:00 PM)
lilmama3
Astronaut
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Galaxy S Phones
Is anyone who has an S10 model or has needed to do a software update in the last week having an issue using their phone? I can't make a call! I can't open my phone app and dial a number. I can't see missed or recent calls. I can't call for emergency help if I need to for my 3 kids and I!! This has only been since I installed the newest software update. 
5 Replies
Michey1234
Constellation
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Galaxy S Phones
**bleep** at least you have been able to do updates. I have not been able to update mine in years. UI1.0 Android 9. December 2019
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Lil-Fern
Astronaut
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Galaxy S Phones
Storage?
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LongHiker
Epic Samsung Care Ambassador
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Galaxy S Phones

@lilmama3 You probably need to reach out to your carrier. The carriers have been in the process of shutting down 3G networks. Although your phone supports 4G your carrier may need to enable it. The carriers have the mind set that all phones now should work on 5G which your phone does not support. 

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Charkatak
Neutron Star
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Galaxy S Phones

Download Google Phone app via Play Store and see if it make a difference

 

 

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DaleNet
Comet
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Galaxy S Phones
If you just did the update, go to recovery and clear your system cache and repair apps.

I would also go to phone settings and apps and clear the cache for the phone app.
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