Original topic:

Phone backup in Samsung cloud, but not showing as device in phone

(Topic created: 09-15-2021 03:06 PM)
jakeles187
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Galaxy S Phones
My wife recently got an S10e and she desperately needs to restore a backup from the Samsung Cloud that she has from last month.

The problem is on her phone the S9 doesn't show as one of her past devices like all the other phones do. But if you log into the Samsung Cloud via browser on PC you can see the S9 back up. 

My best guess is it has something to do with her email or account login Etc.


How can I get this s9's backup data downloaded or restored to the s10e when it's not showing up under restorable devices to restore from on new s10e? 
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