JUMP TO SOLUTION Solved

Original topic:

Phone locked after last update

(Topic created on: 7/10/19 11:41 AM)
userSoNfi9dGMI
Astronaut
Options
Galaxy S Phones

I updated my phone with the latest software update.  When it restarted it asked me for a password to asccess my device even though I have never set up my phone with a password to access it.  I have tried possible passwords I may have used and my google/verizon/samsung accounts password.  None worked.  I've talked to Verizon and Google support and both recommend a factory reset by neither can reset my phone.  I don't mind doing a factory reset, but I can't even power my phone down to access the boot up options.  I've noticed a few others have had this issue, and I've tried their suggestions but none are working. 

 

What is the solution that Samsung is working to fix their last update issue?

123 Replies
userA0n1G2EHPv
Asteroid
Options
Galaxy S Phones

Crazy, isn't it?! I talked with them this morning and was told the same. Can you receive calls? My daughter and I tested it, no luck. It rings, both phones show the connection made and time counting, but we couldn't hear each other. I expressed concern to rep and she said they will contact me via email. I'll update here when I hear from them.

BigB1977
Asteroid
Options
Galaxy S Phones

I can receive calls on mine, and I can use my bluetooth in my truck to make out going calls and receive them but I cannot access my phone at all, I have to talk to bluetooth. I have US Cellular as a provider and they are completely lost so they sent me to ubreakifix and they had no clue so they gave me the number for Samsung. I am so sick of these providers and tech giants blaming each other on whose fault it is. I expect as a customer spending $800 on a phone that there shouldnt be any issues with it. I get that there are glitches but to lock people out of their phones is utterly ridiculous!

userrmTNFQlMtH
Constellation
Options
Galaxy S Phones

You just need to enter your google account password.

0 Likes
Reply
Grandmom
Astronaut
Options
Galaxy S Phones

The same thing happened to me. Went to the Verizon store and they had to do a hard reset. Now I am back up and running after reinstalling everything.

userA0n1G2EHPv
Asteroid
Options
Galaxy S Phones

Thanks for sharing that, I got nowhere with Verizon.  They basically passed me off to Samsung.  

Since you had to reinstall everything, was it a factory reset? Did you lose a lot of stuff?

userd2guBibWLM
Astronaut
Options
Galaxy S Phones

I wasn't able to do a factory reset they way it said to. I kept entering a password until it said 1 more attempt and it will do it a factory reset automatically.

 

I lost everything. My google had last updated 2 hrs prior but my text and call history hadn't since june 24. And no pictures for that day were available.

 

Very upsetting. Wish I had tried to have done a recovery attempt right away before reloading everything.

 

 

Grandmom
Astronaut
Options
Galaxy S Phones

The only thing I lost was what I hadn't backed up from today. It is working great now.

BigB1977
Asteroid
Options
Galaxy S Phones

I was thinking about doing the same, but the only hesitation that I have is that since the update is now in the phone, is it gonna keep locking you out?

Grandmom
Astronaut
Options
Galaxy S Phones

I haven't had an issues since.

Snowleopard1
Asteroid
Options
Galaxy S Phones

Have you been prompted to do the system update since the reset? Also, have you turned off your phone since then? I was locked out yesterday but after 30 min chat with Samsung I was able to get my phone to accept my password after a hard stop. The phone said "loading " for about 10 min then finally opened my home screen. However, last night I turned it off when I went to bed like I always have and then this morning it was asking for a password again even though I had set it up for swipe unlock. I am now locked out and doing a hard stop several times has not had the same result as yesterday.