I updated my phone with the latest software update. When it restarted it asked me for a password to asccess my device even though I have never set up my phone with a password to access it. I have tried possible passwords I may have used and my google/verizon/samsung accounts password. None worked. I've talked to Verizon and Google support and both recommend a factory reset by neither can reset my phone. I don't mind doing a factory reset, but I can't even power my phone down to access the boot up options. I've noticed a few others have had this issue, and I've tried their suggestions but none are working.
What is the solution that Samsung is working to fix their last update issue?
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This happened to me as well. Very frustrating...I'm trying to avoid doing the hard reset as of now because I'm worried some of my important information isnt backed up... hard lesson to learn I guess. Hoping they figure it out soon.
Just wondering if someone out there experienced same problem with Galaxy S10.
Mine and my husband 's phone are the same except for color. I updated my phone without problem and he updated his phone on the same day. Here is the problem, after updates my husband's phone will not unlock even when the passcode is correct. We tried to enter it more than 5 times, homescreen still not unlock. We are pretty sure that the passcode is correct because when we enter wrong passcode and its tell us wrong passcode then after more than 5 times of entering wrong passcode, it tells us that we need to wait about 30 sec to try again.
Unfortunately, we only have the phone for more than a month and he haven't setup the "findmyphone" yet therefore he can't unlock it remotely.
Then, we tried to reset it (by erasing it) using google device manager but will not reset.
Hello there, are you able to reset the device using the hard keys?
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No. not yet. We were advice by the customer service to wait if maybe the updates are not done. More than 12 hours, still the same. We are waiting for the phone to run out of charge so we can perhaps shut it down and turn it on again.
The thing is, mine is working after the updates and I did not have the problem because my homescreen is not yet password protected.
Since, his phone is just a little over a month and not much gonna lose, we have asked the customer service to assist us to reset his device. We tried google device manager but nothing happened. Although we got email from google that it will issue "erase content" once phone is not offline which is not the case because looks like phone still have ATTsignals and also connected to our phone is our home wifi.
I've been told 4 different things from Samsung chat not to mention the phone for support has been busy all day. An international company and the support rings busy? How is this issues fixed without wiping my phone??? I've been told to "just wait it will be fixed very soon" stil nothing and now chat says I'll need to ship my phone to them to unlock it?
- I’ve been having the same issue since the June system update. I’ve been told that many others are having the same issue and that Samsung is aware. Can one of the moderators update us and let us know 1) that Samsung is aware of the issue and 2) the estimated timing for a fix?
Well if they are and do release a patch, how can the phone download it without being unlocked first? I'm afraid either way you will have to go a factory reset first.